Training Specialist

Big machines require big thinking. Are you looking for your next big challenge?

Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact, and do the work that really matters. Join Us.

Job Opportunity:
We are seeking talented individuals to join our team to help us grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join and support digital innovation for a global leader in heavy machinery!


What will you do? 
As a Training Specialist you will identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise. Be responsible for the development of effective training process, curriculum, and knowledge articles that deliver a world-class customer experience.  Will lead training efforts for our Cat Customer Support team and will partner with 3rd party global contact centers in leading new program startups and ongoing operations.  Will ensure a seamless handoff of all training and quality related activities to our 3rd party suppliers and will work to develop regular reviews of all knowledge articles and curriculum materials. 

• Develop training materials, knowledge articles, and course content.
• Identify training needs, provide guidance and expertise, and overall training strategy.
• Support Caterpillar’s Contact Center training lead and will liaison with 3rd party training resources to ensure compliance with Caterpillar training standards.
• Deploy a wide variety of training methods.
• Create an effective Customer Experience foundation training internally as well as through all 3rd party supplier operations globally.
• Resolve any specific problems and tailor training programs as necessary.
• Maintain a keen understanding of training trends, developments, and best practices.
• Work with internal departments and SMEs as required to create procedures and build training materials.
• Support hands-on and classroom training related to product support, technical troubleshooting, and customer relationship management actives.  
• Participate in digital product NPI process as appropriate and collaborate with partner organizations as needed to execute assigned training activities.
• Create, analyze, and validate business requirements, translate them into detailed functional requirements and user stories, define acceptance criteria, and obtain requirements signoff from requesting business partners. -- Support appropriate team members in driving and/or deploying digital execution within the framework of enterprise tools, processes, and strategies. 
• Help manage and organize appropriate information, dashboards, metrics, and other reports for team members to use with their partners.
• Support proper collaboration, coordination, training, communication and alignment among related areas, projects, and strategies within the team and with internal and/or Dealer partners.
• Reinforce digital awareness through communication and identity programs in global regions and multiple business units, industry groups and/or Dealers.
• Support future-focused assessment of global and industry impact related to digital programs and deployments and helps other consultants coordinate efforts.
• Assist in coordinating efforts and/or gathers information to solve issues and problems requiring careful analysis and diagnosis. 
• Proactively seek to develop personal digital acumen.
• Track and monitor progress, typically via metrics reporting. 
• Require schedule/shift flexibility as training will be necessary for different time zones based on geographic location.

This position works directly with Slovakia based engineering leadership and Cat Digital IT in the US.

At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like:

• 3000+ euros / month gross
• Performance related annual cash incentive
• Industry leading Pension plan 
• 5 days of extra vacation above the legislative requirement
• Attractive Life insurance
• 1 Volunteering day
• Multisport Card

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. ​

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.​

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html​

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