Reservation Agent - Pracovník rezervačného oddelenia

Carlton Property, s.r.o.

Place of work
Contract type
Start date
by agreement
Wage (gross)
1 200 - 1 300 EUR/monthmonthly bonus depending on delivered guest satisfaction, annually: 13. salary and loyalty bonus depending on the results of the hotel

Information about the position

Job description, responsibilities and duties

Legendary Radisson Blu Carlton hotel is looking for a colleague with passion for hospitality, to join their Reservation department!

Tasks, duties and responsibilities of the Reservation Clerk:
*Handles all incoming telephone calls, e-mails and other inquiries for room reservations
*Maintains up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times
*Sells our products and services to meet guests needs in line with our concepts, with a focus on hotel profit
*Builds and maintains good working relationships with entire hotel, focusing on Front Office, Sales and Meeting & Events
*Uses professional up selling techniques to maximize revenues
*Occasional help in the Front Office - check in, check out

Employee perks, benefits

*A challenging opportunity in a team of hotel professionals
*Professional development and training within the Radisson Hotel Group
*Discounted rate for accommodation within the Radisson Hotel Group
*A number of social benefits and events for employees

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Slovak - Intermediate (B1)

Other knowledge

Microsoft Excel - Skillful
Microsoft Word - Skillful
Microsoft Outlook - Skillful

Personality requirements and skills

*Great communication skills
*Enthusiasm and strong will to learn and improve
*Responsible and reliable person
*Service-minded and guest-friendly attitude
*Very good computer skills is a must and knowledge of Opera database system is an advantage
*Very good command of English language, both oral and written
*Excellent telephone manner is essential
*Previous experience in hospitality industry (Reservations or Front Office) would be great


Brief description of the company

Radisson Blu Carlton Hotel Bratislava is a first class hotel located in the heart of Bratislava. The hotel has 168 rooms and suites and spacious conference and meeting facilities accommodating up to 360 people. Part of the hotel is the Restaurant "Savoy" and the trendy "Mirror Bar".

Radisson Hotel Group is an international hotel group with nine distinctive hotel brands, counting more than 1,100 hotels in operation and under development in EMEA & APAC.

At Radisson Hotel Group, we bring a refreshed commitment to hospitality leadership to meet the ever-evolving travel industry and the bespoke needs of our guests. We provide a Yes I Can! service in all our hotels across the globe and strive to deliver a hospitality experience that is beyond guest expectations..

For more information on Radisson Hotels visit
For more information on Carlton Property, s.r.o.

Number of employees

50-99 employees
ID: 1593369  Dátum zverejnenia: 19.1.2024  Základná zložka mzdy (brutto): 1 200 EUR/month