Service Desk Agent 1st&2nd level support with German
Place of work
Košice, Slovakia (Job with occasional home office)
Košice, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
1 500 EUR/monthfrom 1500€ gross, depending on skills and experience
1 500 EUR/monthfrom 1500€ gross, depending on skills and experience
Information about the position
Job description, responsibilities and duties
- You will provide remote Service Desk SL1 support (Catch & Dispatch / Triaging tickets mostly) to various customers in the German banking sector
- Support will be provided mainly via ticketing system (Service Now), occasionally also via phone
- Possibility to work from office and also from home
- Working in a 3-shift rotation model. Mon-Fri, Shift A: 7:00 -15:30, Shift B: 9:00 – 17:30, Shift C: 10:30 – 19:00
- On-call support, 10 days a month
Employee perks, benefits
- Flexible working time
- Parking spaces in Aupark or travel ticket reimbursement in Košice
- Home office
- Newest equipment (ZBook, Microsoft Surface, Apple MacBook, Iphone)
- Company events (Sports activities - functional training, poker party, various games)
- Free drinks and fruit
- Meal Allowance (fully paid by employer)
- MultiSport Card
- Employee referral program
- Further education Cancom Academy
- Occupational Disability Insurance
- Internal travel agency
- Employer-funded pension
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Personality requirements and skills
- University degree in IT area would be of an advantage
- Solid ITIL understanding (Request, Change, Incident, Problem management), ITIL
- Foundations v3/v4 certification is an advantage
- Experience with Service Now or other ITSM tools
- Very good German and English skills are essential (B2, both in written & spoken)
- Possessing a sense of urgency
- Solid ITIL knowledge and hands on experience with ITSM tools
Advertiser
Brief description of the company
We are CANCOM – 5,000+ employees in more than 80 locations in Europe. As a leading digital transformation partner, we develop new IT solutions for our clients every day and help them successfully advance into their digital future.
Despite our size, we have remained a young and dynamic company. Our employees appreciate the collegial cooperation and the helpful atmosphere, which are particularly important for us.
Despite our size, we have remained a young and dynamic company. Our employees appreciate the collegial cooperation and the helpful atmosphere, which are particularly important for us.
Number of employees
250-499 employees
Contact
ID: 4810174
Dátum zverejnenia: 17.4.2024
2024-04-17
lokalita: Košice Pozícia: Helpdesk Operator, Service Technician, User Experience Expert Spoločnosť: CANCOM Slovakia s.r.o.
Základná zložka mzdy (brutto): 1 500 EUR/month