Operations Manager with German
Place of work
Košice, Slovakia (Job with occasional home office)
Košice, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
2 000 EUR/monthfrom 2000€ gross, depending on skills and experience
2 000 EUR/monthfrom 2000€ gross, depending on skills and experience
Information about the position
Job description, responsibilities and duties
o Providing OPM role within a team supporting customers in the German banking sector
o Defining and coordinating the operational services in time and quality required by the Customer Operation Centre and Shared Service Delivery organizations
o Analysing, optimizing, and documenting internal processes regarding: Quality, Costs, Output, Productivity
o Supporting Service Management to deliver high quality service to the customer
o Service Level and Escalation Management
o Reporting for our management, Designing/fine-tuning dashboards
o Tracking the progress and overall status of critical/highly visible/escalated tickets and changes
o Managing critical incidents
o Problem Management
o KPI identification and measurement
o Participation in projects (as a supporting/consultancy role)
o Mentoring, consulting on, and managing various processes/OPM trainings
o On-call support, 14 days a month
o Defining and coordinating the operational services in time and quality required by the Customer Operation Centre and Shared Service Delivery organizations
o Analysing, optimizing, and documenting internal processes regarding: Quality, Costs, Output, Productivity
o Supporting Service Management to deliver high quality service to the customer
o Service Level and Escalation Management
o Reporting for our management, Designing/fine-tuning dashboards
o Tracking the progress and overall status of critical/highly visible/escalated tickets and changes
o Managing critical incidents
o Problem Management
o KPI identification and measurement
o Participation in projects (as a supporting/consultancy role)
o Mentoring, consulting on, and managing various processes/OPM trainings
o On-call support, 14 days a month
Employee perks, benefits
o Flexible working time
o Parking spaces in Aupark or travel ticket reimbursement in Košice
o Home office
o Newest equipment (ZBook, Microsoft Surface, Apple MacBook, Iphone)
o Company events (Sports activities - functional training, poker party, various games)
o Free drinks and fruit
o Meal Allowance (fully paid by employer)
o MultiSport Card
o Employee referral program
o Further education Cancom Academy
o Occupational Disability Insurance
o Internal travel agency
o Employer-funded pension
o Parking spaces in Aupark or travel ticket reimbursement in Košice
o Home office
o Newest equipment (ZBook, Microsoft Surface, Apple MacBook, Iphone)
o Company events (Sports activities - functional training, poker party, various games)
o Free drinks and fruit
o Meal Allowance (fully paid by employer)
o MultiSport Card
o Employee referral program
o Further education Cancom Academy
o Occupational Disability Insurance
o Internal travel agency
o Employer-funded pension
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Personality requirements and skills
o Deep ITIL knowledge (Request, Change, Incident, Problem management), ITIL Foundations v3/v4 certification is an advantage
o Experience with Service Now or other ITSM tools
o Very good German and English skills are essential (B2, both in written & spoken)
o Experience in operations (3 years at minimum), ideally on the OPM, Management, Teamleader or some Escalation role
o In-depth knowledge of IT processes (e.g. ITIL) and proven experience in IT process management
o Very good Excell, reporting and presentation skills
o Strong customer and result orientation
o Willingness to provide Manager on Duty support, 14 days in a month
o Willingness to occasionally support critical Changes or Escalations out of business hours
o Experience with Service Now or other ITSM tools
o Very good German and English skills are essential (B2, both in written & spoken)
o Experience in operations (3 years at minimum), ideally on the OPM, Management, Teamleader or some Escalation role
o In-depth knowledge of IT processes (e.g. ITIL) and proven experience in IT process management
o Very good Excell, reporting and presentation skills
o Strong customer and result orientation
o Willingness to provide Manager on Duty support, 14 days in a month
o Willingness to occasionally support critical Changes or Escalations out of business hours
Advertiser
Brief description of the company
We are CANCOM – 5,000+ employees in more than 80 locations in Europe. As a leading digital transformation partner, we develop new IT solutions for our clients every day and help them successfully advance into their digital future.
Despite our size, we have remained a young and dynamic company. Our employees appreciate the collegial cooperation and the helpful atmosphere, which are particularly important for us.
Despite our size, we have remained a young and dynamic company. Our employees appreciate the collegial cooperation and the helpful atmosphere, which are particularly important for us.
Number of employees
250-499 employees
Contact
ID: 4810074
Dátum zverejnenia: 17.4.2024
2024-04-17
lokalita: Košice Pozícia: Operations Manager Spoločnosť: CANCOM Slovakia s.r.o.
Základná zložka mzdy (brutto): 2 000 EUR/month