BSH Home Appliances Group

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Cristina
Corporate Innovation

BSH Home Appliances Group

» Možno zajtra budú naše výrobky centrom spoločenského života. «

Charlotte
Digital Transition

BSH Home Appliances Group

» Možno kuchyňa zajtra bude vedieť, čo by som si dal na večeru. «

Sebastian
Trainee Sales

BSH Home Appliances Group

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Dominic
Factory Cooking Production Setting

HomeConnect Quality Specialist - Consumer Feedback in IoT

Place of work
Michalovce
Contract type
full-time
Start date
by agreement
Wage (gross)
1 100 - 1 300 EUR/monthaccording to the profile and candidate's experience

Information about the position

Job description, responsibilities and duties

​We are currently in search for a Home Connect Quality Specialist to be part of our department in Michalovce. The successful candidate will be working in an exciting international environment and contributing personally to the success of the Home Connect eco system.

Job description, responsibilities and duties

  • field observation (e.g. App Stores & Social Media as well as ticket process for consumer complaints),
  • evaluation and analysis of perceived quality at consumer level (including monitoring of QM KPI´s and identification of trends and potential problem fields),
  • support in the further development of the Global Apps and Services (GAS) process for consumer feedback and field observation,
  • continuous improvement of GAS preventive actions to increase consumer satisfaction,
  • elaborating quality relevant business cases with significant impact on consumer satisfaction,
  • customer support (3rd level) – Analysis of issues from production sphere.

Employee perks, benefits

  • Working for a leading company in home appliances,
  • challenging tasks within a qualified team,
  • cooperation with international development teams,
  • using state of the art technologies,
  • working with the latest electronic mobile devices: tablets, smartphones - iOS, Android,
  • communication in English (German) on a daily basis,
  • stable working conditions,
  • work-life balance and flexible working hours,
  • training and development programs (business and product trainings, e-learning, language courses, soft skills trainings…).

Information about the selection process

We will contact just persons who are suitable for the job.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Electro-Engineering or Mechanical – Engineering or comparable

Language skills

German - Upper intermediate (B2) or English - Intermediate (B1)

Driving licence

B

Experience in the position/sector

Electronic development , Electrical motor development , Development of mechatronic systems

Number of years of experience

1

Personality requirements and skills

  • Experience and interest in data analysis (e.g. 6Sigma),
  • additional qualification in QM desired (e.g. ISO9001:2015 in general),
  • high consumer-oriented competence combined with good communication skills, teamwork and technical skills (IT, SW, app development),
  • fluent German (English desired as well),
  • knowledge of Operation systems (iOS, Android),
  • analytical and creative thinking,
  • ability to work in team.

Advertiser

Brief description of the company

The company BSH Drives and Pumps s.r.o. is based in Michalovce and is a subsidiary of the BSH Hausgeräte GmbH group, which has been a 100% part of the BOSCH group.
The main activity of the company is the development and production of electric motors, pumps and fans for white goods, mainly for washing machines, dryers, dishwashers, steam extractors and small household appliances.
Another important part of the company is the electronics development center for home appliances.
The company produces more than 13 million engines annually. The entire volume of production from Michaloviec is intended for export and is part of appliances of the main brands of the BOSCH and SIEMENS concerns, as well as other local brands belonging to the BOSCH group (Balay, Thermador, Constructa, ...) produced in factories in Europe, Asia and America.

Number of employees

500-999 employees

Contact

Contact person: Ing. Marcela Kováčová
Tel.: +421566417472
E-mail: send CV
Sme členom skupiny
ID: 4061643  Dátum zverejnenia: 13.9.2021  Základná zložka mzdy (brutto): 1 100 EUR/month