HomeConnect Quality Specialist - Consumer Feedback in IoT

BSH Drives and Pumps s.r.o., člen skupiny BOSCH

Place of work
Michalovce
Contract type
full-time
Start date
by agreement
Wage (gross)
900 - 1 100 EUR/monthaccording to the profile and candidate's experience

Information about the position

Job description, responsibilities and duties

​We are currently in search for a Home Connect Quality Specialist to be part of our department in Michalovce. The successful candidate will be working in an exciting international environment and contributing personally to the success of the Home Connect eco system.

Job description, responsibilities and duties

  • field observation (e.g. App Stores & Social Media as well as ticket process for consumer complaints),
  • evaluation and analysis of perceived quality at consumer level (including monitoring of QM KPI´s and identification of trends and potential problem fields),
  • support in the further development of the Global Apps and Services (GAS) process for consumer feedback and field observation,
  • continuous improvement of GAS preventive actions to increase consumer satisfaction,
  • elaborating quality relevant business cases with significant impact on consumer satisfaction,
  • customer support (3rd level) – Analysis of issues from production sphere.

Employee perks, benefits

  • Working for a leading company in home appliances,
  • challenging tasks within a qualified team,
  • cooperation with international development teams,
  • using state of the art technologies,
  • working with the latest electronic mobile devices: tablets, smartphones - iOS, Android,
  • communication in English (German) on a daily basis,
  • stable working conditions,
  • work-life balance and flexible working hours,
  • training and development programs (business and product trainings, e-learning, language courses, soft skills trainings…).

Information about the selection process

We will contact just persons who are suitable for the job.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Electro-Engineering or Mechanical – Engineering or comparable

Language skills

German - Upper intermediate (B2) or English - Intermediate (B1)

Driving licence

B

Number of years of experience

Electronic development , Electrical motor development , Development of mechatronic systems
1

Personality requirements and skills

  • Experience and interest in data analysis (e.g. 6Sigma),
  • additional qualification in QM desired (e.g. ISO9001:2015 in general),
  • high consumer-oriented competence combined with good communication skills, teamwork and technical skills (IT, SW, app development),
  • fluent German (English desired as well),
  • knowledge of Operation systems (iOS, Android),
  • analytical and creative thinking,
  • ability to work in team.

Advertiser

Brief description of the company

Our company (https://www.bsh-group.com) is the subsidiary of the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide. Our portfolio includes global brands like Bosch, Siemens, Neff and other local brands (https://www.bsh-group.com).

Number of employees

500-999 employees

Company address

BSH Drives and Pumps s.r.o.
Továrenská 2
071 01 Michalovce
http://www.bsh-group.sk
ID: 4061643  Dátum zverejnenia: 24.6.2021  Základná zložka mzdy (brutto): 900 EUR/month