Information Technology and Security Support Officer, part time 25 hours per week

The British Embassy in Bratislava is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking an Information Technology and Security Support Officer to maintain, support and modernise the IT infrastructure and to contribute to the embassy’s security.

A key part of your role is to ensure that the IT infrasctructure is running at full speed, as well as implement key IT projects.

Reporting to the Corporate Services Manager, you will have the ability to implement local and outsourced Crisis and Business Continuity Plans, and provide support to the Security Team in aspects like communication systems and CCTV.

We are looking for a highly motivated and customer-oriented individual to help grow our IT and security support.

Roles and Responsibilities:
•To be a point of contact for users’ IT queries particularly on escalated help desk tickets;
•To maintain an accurate log of work performed and issues raised through the help desk;
•To provide IT support during training courses and events in the Embassy including set ups;
•To ensure maximum availability of the IT system by closely monitoring performance and liaising with ITSOs at other posts and with London Helpdesk whenever needed;
•To manage user accounts using Microsoft Management Console/Active Directory;
•To ensure IT security of the system and that potential breaches are reported and investigated;
•To maintain IT Security Procedures and ensure they are circulated;
•To ensure paperwork for issued devices is signed by recipients;
•To act as a buyer on the financial management system, according to the procurement process of the Embassy;
•To maintain and improve the inventory of IT equipment, including mobile phones;
•To review, procure, install and manage hardware, and return faulty equipment;
•To administer and maintain standalone machines including dirty LAN, ISP, SLA Hardware and infrastructure;
•In conjunction with the Post Security Officer, ensuring security of buildings, staff and information.

Essential qualifications and experience:
Strong interpersonal and communication skills particularly around stakeholder and customer relationships;
Previous relevant experient in IT: MS Office and Sharepoint;
Willingness and ability to review, develop, and improve existing systems;
Fluency in English and Slovak;
Strong administrative skills and organisational skills;
Previous experience in IT infrastructure maintenance would be a huge asset in this role.

Required competencies:
Changing and Improving, Making Effective Decisions, Collaborating and Partnering, Delivering Value for Money, Managing a Quality Service, Delivering at Pace

This is a part-time position, 25 hours per week, for a contract period of 1 year with a probation period of three months, which can be extended for an indefinite period by mutual agreement. The working hours should be part time with specific timings to be agreed with the successful candidate and some flexibility required depending on business need.

The monthly salary for this position is 959 Euro gross per month, payable 13 times a year.

The successful candidate will be subject to confirmation of a background check and security clearance.

All applicants should have the right to live and work in Slovakia. The British Embassy does not sponsor for work permits.

Staff recruited locally by the British Embassy in Slovakia are subject to terms and conditions of service according to Slovak Labour Law.

Please note that the deadline for applications is 23:55 on the day mentioned in the below field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please, send your CV and motivation letter to the following email: [email protected]