Customer Services Advisor

BRITISH COUNCIL

Place of work
Panská 17, Bratislava
Contract type
full-time
Start date
01.02.2018
Salary offered (gross)
1242.15

Information about the position

Job description, responsibilities and duties

Job description, responsibilities and duties
The British Council in Slovakia is looking for Customer Services Advisor (full time), starting in February 2018.
The successful applicants will be responsible for dealing with our customer enquiries, registration of students for English courses and exams as well as other customer support services.
Essential requirements for the post include:
• strong customer service and team working
• a high level of written and spoken communication skills in English as well as native speaker competence in Slovak
• an ability to meet agreed targets and overcome obstacles
• a high level of attention to detail including registration finances
• IT skills – to use Microsoft Office programmes and ability to learn new platforms such as SAP, TCMS

Role:
To act as the main point of contact providing information about the services that the British Council offers to customers. This includes dealing with telephone, email and face to face enquiries, enrolment, receiving payment from customers for English language courses and UK exams.
Working Schedule: Monday – Friday, between 9.00am - 7.00pm, occasionally on Saturday.
All applicants must complete an application form in English. Completed application forms should be sent to roman.antal@britishcouncil.sk by email by 22 January 2018.
Applicants will be shortlisted on the basis of the evidence given in the application form about your skills and experience in the related areas. Please make sure that you give specific examples in the application and that you read the guidance on the application form and in this additional document carefully.
Only completed applications will be considered. PLEASE DO NOT SEND A CV.

Please download the Application form and the Role profile from our webpage https://www.britishcouncil.sk/en/about/jobs/administration-assistant
Shortlisting will take place in January 2018 and interviews will be held in Bratislava during the last week in January 2018. Start date is planned in February 2018.

For further information contact roman.antal@britishcouncil.sk or phone 02 59102 400.

The British Council values diversity and is committed to policy of equality of opportunity. We welcome applicants from all sections of the community. We guarantee an interview to candidates with disabilities who meet the essential criteria.
Employee perks, benefits
luncheon vouchers + professional development
Information about the selection process
Only completed applications will be considered. PLEASE DO NOT SEND A CV.
Please download the Application form and the Role profile from our webpage https://www.britishcouncil.sk/en/about/jobs/administration-assistant

Information about the selection process

All applicants must complete an application form in English. Completed application forms should be sent to roman.antal@britishcouncil.sk by email by 22 January 2018. Please download the Application form and the Role profile from our webpage https://www.britishcouncil.sk/en/about/jobs/administration-assistant

Expected date of completion of the selection process

22 January 2018 (ostávajú ešte 5 dni)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) or Slovak - Advanced (C1)

Other knowledge

Business correspondence - basic
Microsoft Outlook - advanced
SAP - basic
Microsoft Word - advanced
Microsoft Excel - basic

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

The British Council connects people worldwide with learning opportunities and creative ideas from the UK and builds lasting relationships between the UK and other countries. We are the UK's International organisation for educational opportunities and cultural relations and are represented in 109 countries worldwide, Slovakia being one of them.

The British Council recognises that we have a fundamental duty of care towards all of the children we engage with, including a duty to protect them from abuse. We achieve this through compliance with UK child protection laws and relevant laws in each of the countries we operate in, as well as by adherence to the United Nations Convention on the Rights of the Child (UNCRC) 1989. This policy is mandatory for all British Council staff worldwide. This includes anyone who works for the British Council, either in a paid or unpaid, full or part time capacity. This includes directly employed staff, trustees, contractors, agency staff, consultants, volunteers, interns and anyone working on behalf of the British Council.

The British Council is committed to equal opportunities and diversity. For more info see our web page: http://www.britishcouncil.org/home-diversity-what-we-do.htm.

The British Council keeps records of your personal information according to data protection legislation in force. The information you provide above shall be processed only and to the extent required for the proper recruitment administration. You have the right to ask for the correction of any inaccuracy or the writting off of your personal information of for a copy of the information we hold on you, by sending an email to info@britishcouncil.sk.

Number of employees

10-19 employees

Company address

BRITISH COUNCIL
Panská 17
811 01 Bratislava
http://www.britishcouncil.sk

Contact

Contact person: Roman Antal
Tel.: 00421 (0)2 59102 400
E-mail: send CV
ID: 3284328   Dátum zverejnenia: 11.1.2018