Level 1 Helpdesk Analyst

Are you a technical specialist who can take Helpdesk matters to a new level? A curious and resilient decision maker who can turn issues into solutions? With the desire to go beyond service to exceed customer needs? Join British Airways’ Commercial, Distribution and Payments team in Bratislava as a Level 1 Helpdesk Analyst.

Bringing together established knowledge and skills with new thinking and a fresh hunger for success, our team in Bratislava is our offshore commercial hub. It’s where real transformation happens. When the world changes, we don’t only adapt, we drive an evolution across the airline industry. And when that evolution calls for brand-new thinking, a keen eye for detail and future-ready operations, we rise to the challenge as a group of dedicated experts. As a Level 1 Helpdesk Analyst, you’ll proactively make new customer connections and drive accurate analytics.

What you’ll do

In your role, you’ll deliver the Operations Helpdesk service for customers. You’ll help drive change through implementing new processes and systems. And, you’ll do it all with a desire to be at your best, always. You’ll use your business acumen to turn shift work into agile working practices that help you get the job done.

Your responsibilities are:

• Deliver expert support to the business
• Implement the new NDC system
• Triage and own all customer problems
• Keep customers informed and make the complex simple
• Be the Level 1 point of contact for problem management
• Manage customers with integrity and diplomacy
• Support the team on a 24/7 shift pattern