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Head of Customer Care

Boataround

Place of work
Radlinského 47, Bratislava
Contract type
full-time
Start date
ASAP
Wage (gross)
2 500 - 2 800 EUR/monthpossibility to work on the trade license

Information about the position

Job description, responsibilities and duties

Your main responsibilities will be :

Full ownership of Customer Care team performance.
Lead an amazing team of multilingual Customer Care experts.
Be responsible for your team SLAs and KPIs.
Provide full support to your team members and motivate them to excel in service.
Handle complex escalations from customers.
Support the recruitment process and onboarding of new team members.
Actively communicate with other departments and teams.


Requirements for the position are:

3-5 years of experience being Head of Customer Care.
Perfect knowledge of English (+ another language is advantage).
Strong analytical mindset.
Great communication skills with multiple stakeholders.
Pro-active and independent.
Team player who enjoys working in dynamic e-travel and hospitality.
Business-focused.
Positive attitude.

Employee perks, benefits

- 5 extra days off
- Flexible working time
- Home office like working option (5 days per quarter)
- ESOP plan (share of the company profit) + quarterly bonus (depending on individual performance)
- Multisport card - to be fit for the summer yachting!
- 10% Discount for renting a boat
- Referral bonus (300 euro)
- Working in international environment - you never know, if English, German, Italian or another language will be spoken
- Languages courses
- Professional development (trainings, workshops and many more)
- Many (and regular) team events - our Great Gatsby parties are unique and unforgettable!
- Dog friendly office

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2) or French - Upper intermediate (B2) or Italian - Upper intermediate (B2)

Experience in the position/sector

3

Number of years of experience

3

Advertiser

Brief description of the company

Boataround is a Slovak start-up created in 2016 from a simple but inspiring idea. The aim is for all travellers to be able to book a boat as easily as they book a hotel or apartment. We currently offer ships in 72 countries around the world. However, we are still building and expanding our portfolio.

We are a young, aggressive and energetic team that believes in our idea and does everything to make the joint business grow and satisfied customers and partners. We laugh a lot, play soccer and go on yachts - but first of all, we work hard to be the number one on the market. How are we doing :-)

We are always looking for new talents, so if you are interested in this paragraph about us, let us know about yourself!

Number of employees

50-99 employees

Contact

ID: 4687669  Dátum zverejnenia: 25.1.2024  Základná zložka mzdy (brutto): 2 500 EUR/month