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Customer Care Team Leader / Call Center Manager

Boataround

Place of work
Radlinského 47, Bratislava
Contract type
full-time
Start date
ASAP
Wage (gross)
2 500 - 2 800 EUR/monthpossibility to work on the trade license

Information about the position

Job description, responsibilities and duties

Your main responsibilities will be:

- Full ownership of Customer Care team performance.
- Led an amazing team of multilingual Customer Care experts.
- Be responsible for your team's SLAs and KPIs.
- Provide full support to your team members and motivate them to excel in service.
- Handle complex escalations from customers.
- Support the recruitment process and onboarding of new team members.
- Actively communicate with other departments and teams.


Requirements for the position are:

3-5 years of experience as a Customer Care Team Leader / Call Center Manager
Perfect knowledge of English (+ another language is a huge advantage).
Strong analytical mindset.
Great communication skills with multiple stakeholders.
Proactive and independent.
Team player who enjoys working in dynamic e-travel and hospitality.
Business-focused.
Full availability during summer (high season)
Positive attitude.
Able to work during summer (high season)

Employee perks, benefits

- 5 extra days off
- Flexible starting working hours
- ESOP plan (share of the company profit) + quarterly bonus (depending on individual performance)
- Multisport card - to be fit for the summer yachting!
- 10% Discount for renting a boat
- Referral bonus (300 euro)
- Working in an international environment - you never know, if English, German, Italian, or another language will be spoken
- Team events!
- Dog-friendly office

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2) or French - Upper intermediate (B2) or Italian - Upper intermediate (B2)

Experience in the position/sector

3

Number of years of experience

3

Advertiser

Brief description of the company

Boataround is a Slovak start-up created in 2016 from a simple but inspiring idea. The aim is for all travellers to be able to book a boat as easily as they book a hotel or apartment. We currently offer ships in 72 countries around the world. However, we are still building and expanding our portfolio.

We are a young, aggressive and energetic team that believes in our idea and does everything to make the joint business grow and satisfied customers and partners. We laugh a lot, play soccer and go on yachts - but first of all, we work hard to be the number one on the market. How are we doing :-)

We are always looking for new talents, so if you are interested in this paragraph about us, let us know about yourself!

Number of employees

50-99 employees

Contact

ID: 4687669  Dátum zverejnenia: 28.3.2024  Základná zložka mzdy (brutto): 2 500 EUR/month