Value Delivery Manager

Bloomreach SK s.r.o.

Place of work
Remote work
Contract type
full-time
Start date
ASAP
Wage (gross)
2 500 EUR/month

Information about the position

Job description, responsibilities and duties

We are currently expanding our Professional Services team, and we’re looking for a new Value Delivery Manager to be part of the Engagement Pillar / Exponea an internationally renowned Customer Data Platform (#1 on G2.com) – a tool for in-depth analysis and marketing automation for businesses. Are you up for the challenge?

- Do you want to help top e-commerce businesses boost their performance?
- Are you interested in gathering practical knowledge on how top companies use data and web technologies?
- Or maybe you want to disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm

The salary range starts at 2,500 EUR + stock options.

About your role:

The Value Delivery Manager delivers a magical “unboxing” experience for our clients while overseeing the whole process from the very beginning to the evaluation. We deliver this experience by pre-integrating our Customer Data Experience Platform (CDXP) with the world’s most used products of the e-commerce ecosystem:

- Online stores (e.g. Shopify)
- Customer Relationship Management systems (e.g. Dynamics)
- Loyalty program systems (e.g. Swell)
- Marketing automation solutions (e.g. Salesforce Marketing Cloud)
- Technology enterprises (e.g. Telenor)
and other e-commerce related platforms and products.

The Value Delivery Manager role is on of the key roles during the customer onboarding, when you aim to shorten time to value, show fast results, be on time and within budget,  while you onboard clients and create relationship, so our CSM and AM team can can easily drive value even more.   

Your colleagues in day-by-day workload:

- A Customer Success Manager, who will manage the client relationship and business strategy.
- Technical Integrators for more technically demanding integration workstreams
- Customer Analytics Consultant(s) for non-technical implementation workstreams
- Client teams – you will spend time with our clients in their offices. The requirements will vary depending on project size and complexity

What you´ll do:

- Plan and manage the projects of implementation of our product to clients’ websites or online shops:
You will not have to do it on your own! Your main task will be to coordinate work between Bloomreach team and clients’ teams, mainly from an IT and marketing perspective.
- Cooperate with stakeholders towards completion on our and clients’ side
- Manage the project from its kickoff to evaluation and assessment of the results, which includes:
- Creating a project timeline in accordance with the agreed scope of work
- Defining tasks and required resources
- Leading status and stakeholder meetings, including steering committee
- Making short-term and long-term decisions creating value for - Bloomreach and its clients
- Track and measure progress of a project 
- Manage risk
- Being a key contact person for a client, which includes prioritizing, tracking, and support
- Creating partnerships with our clients
- Using the technical attributes of our platform to your advantage 
- Challenging, encouraging, and influencing both internal and external teams

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Master's degree)

Educational Specialization

Technology & business consultancy

Language skills

English - Advanced (C1)

Number of years of experience

2

Personality requirements and skills

- Experience in the following areas (the more, the better): management (project, risk or change), team lead, strategic planning, agile teams, business consulting, performance marketing
- Desire to get through knowledge of business
- Essential understanding of coding so you can work with our product (no coding included)
Nice to haves:
- Certifications in Project Management (PRINCE2 or PMP)
- Experience with CDP platform or other business-oriented platform or sector
- Understanding frontend/backend technologies, relational databases, and web mechanics

Advertiser

Brief description of the company

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

- Discovery, offering AI-driven search and merchandising
- Content, offering a headless CMS
- Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

Number of employees

500-999 employees
ID: 4395943  Dátum zverejnenia: 4.8.2022  Základná zložka mzdy (brutto): 2 500 EUR/month