Local Customer Service Coordinator

BIC Slovakia, s.r.o.

Place of work
Sereď, Slovakia (Job with occasional home office)
Contract type
Wage (gross)
1 700 EUR/month

Information about the position

Job description, responsibilities and duties


The position of Coordinator Customer Service Local is part of the Supply and Deliver of Group BIC Services. Position is located in Sered', Slovakia and covers Slovakia, Czech Republic, Hungary and Balkan markets

Within the scope you will be responsible for communication with GBS (Global Business Services centre) and coordination of information flow between local functions and GBS:

-Guarantee effective communication with GBS in Sofia with regard to incoming requests from internal and external customers
-Coordinate with functional support at Local and European level to achieve service level objectives and ensure continuous improvement in customer satisfaction
-Keep proximity to the market, provide visibility, priorities and relevant information to GBS in Sofia about main promotional campaigns and key strategies
-Monitor credit risk and customer exposure, taking appropriate actions and/or escalating issues in coordination with local commercial units and GBS
-Keep all relevant stakeholders (Commercial Unit, Supply and Deliver leads) informed, collect regular feedback with the service and implement action plans to improve.
-Participate and contribute to local and international meetings
-Setup and maintain prices and promo discounts in available tools
-Support claims solving (follow-up, escalation) through appropriate communication channel (phone, email chat contact with customers) as needed
-Administration and support activities related to legal requirements (collecting and archiving documents)
-Lead or contribute in projects (e.g. system upgrade, EDI deployments, IT demands, requests from customers or other local functions)
-Monitor performance and take appropriate actions to achieve Bic business targets


-University degree
-2-3 year of experience in Customer Service/Supply Chain/Logistics
-Advanced English & local language 
-Exposure to ERPs; JDE is a plus
-Advanced Excel

Knowledge / experience required beyond minimum qualification:

-Very good communication skills
-Customer service orientation and attention to details
-Proven ability to work in teams, with deadlines and time pressure
-Proactive team-player with “can-do” attitude
-Proven excellent problem solving and drive for results
-Strong customer focus, high ethical standards

Employee perks, benefits

• Annual bonus 10% based on performance
• Travel allowance
• Supplementary pension saving allowance
• Lunch ticket fully paid by company
• Good work environment (people & office)
• 2 extra sick days leave per year
• Cellphone for private use in SK with data
• After 3 years, employee can keep his laptop
• 2 teambuilding’s + Christmas party
• Quality BIC branded t-shirts, backpack, or another staff to employee
• Coffee, Tea, Fruits for free

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)


Brief description of the company


BIC® products are known and appreciated all over the world for their quality, their affordability and ease of use. The ballpoint pen, the pocket lighter, the one-piece shaver are all part of the daily lives of millions of consumers. These products make BIC® one of the best-known international brands, present in 3.2 million retail outlets, in more than 160 countries.

As we explore the tremendous opportunities ahead, we have a need for dedicated and dynamic employees to help build our team. With a strong commitment to encouraging future and current team members to “Unlock the Best You!” the BIC People Promise reinforces the principle that people are at the heart of its business success. BIC is committed to its team members and to the promise of helping them unlock their full potential.

BIC Slovakia, located in Sered, is Europe co-packing center and central eastern Europe distribution center responsible for shipments of products to 7 distribution centers, to final customers and for transportation of products from BIC factories to Sered.

Number of employees

20-24 employees
ID: 4360774  Dátum zverejnenia: 10.8.2022  Základná zložka mzdy (brutto): 1 700 EUR/month