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Customer Service Manager
BEZ TRANSFORMÁTORY, a.s.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
by agreement
by agreement
Wage (gross)
2 500 EUR/monthto be discussed - depends on skills and experience
2 500 EUR/monthto be discussed - depends on skills and experience
Information about the position
Job description, responsibilities and duties
• Supervising day-to-day operations in the customer service department
• Creating effective customer service procedures, policies, and standards
• Developing customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Maintaining accurate records and document all customer service activities and discussions
• Assessing service statistics and prepare detailed reports
• Managing the approved budget of the customer service department
• Creating effective customer service procedures, policies, and standards
• Developing customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Maintaining accurate records and document all customer service activities and discussions
• Assessing service statistics and prepare detailed reports
• Managing the approved budget of the customer service department
Employee perks, benefits
• Background of a stable foreign company
• The possibility of professional and career growth
• Adaptation, training and development plan
• Language training in the workplace
• Reward for recommending a candidate who is successful in the selection process
• Remuneration for training a new employee
• Contributions for working and personal anniversaries
• Possibility of accommodation
• The possibility to use the company's recreational facilities
• Events for employees
• The possibility of professional and career growth
• Adaptation, training and development plan
• Language training in the workplace
• Reward for recommending a candidate who is successful in the selection process
• Remuneration for training a new employee
• Contributions for working and personal anniversaries
• Possibility of accommodation
• The possibility to use the company's recreational facilities
• Events for employees
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Personality requirements and skills
• Bachelor’s degree in business administration or relevant field
• A minimum of 5 years of proven experience in a managerial customer service position
• Proficiency in Microsoft Office and customer service software
• Outstanding written and verbal communication skills
• Good understanding of management practices and techniques
• Excellent leadership and interpersonal skills
• A minimum of 5 years of proven experience in a managerial customer service position
• Proficiency in Microsoft Office and customer service software
• Outstanding written and verbal communication skills
• Good understanding of management practices and techniques
• Excellent leadership and interpersonal skills
Advertiser
Brief description of the company
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Number of employees
250-499 employees
ID: 4244467
Dátum zverejnenia: 24.1.2022
2022-01-24
lokalita: Bratislava Pozícia: Customer Support Specialist, Department Manager Spoločnosť: BEZ TRANSFORMÁTORY, a.s.
Základná zložka mzdy (brutto): 2 500 EUR/month