Guest Service Agent pre Grand Hotel River Park

We are looking for a reliable Guest Relation / Service Agent to work at our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.

The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests.

The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Main responsibilities and duties:

• Welcoming customers upon entrance and confirming reservations
• Acting as the point of reference for guests who need assistance or any kind of information
• Ensure an efficient reception experience for guests, including check in/out process
• Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution

If our offer appeals to you and you meet the stated requirements, please send your resume to the stated e-mail address.

We thank all candidates in advance for their interest. If you meet the requirements, we will contact you and we look forward to meeting you in person!