Customer Support Representative with German language

Berlin Brands Group a.s.

Place of work
Grösslingová 6-8, 811 09 Bratislava, Bratislavský kraj
Contract type
Start date
Wage (gross)
1 400 EUR/monthplus bonuses

Information about the position

Job description, responsibilities and duties

Your responsibilities:
- You are a competent and committed contact partner and service provider for our German-speaking customers (only inbound) via phone and e-mail (phone communication - 90%).
- You advise and support our customers regarding our product portfolio, orders and returns process.
- You are the first-level contact and you edit customer inquiries for the Back Office.
- You manage consumer marketplaces such as eBay, Amazon etc.
- You are responsible for the post-processing and documentation of customer inquiries
- You cooperate with internal departments.

Employee perks, benefits

- Special discounts for the products we distribute
- Competitive salary
- Attractive working environment
- Challenging work
- Snacks, drinks and fresh fruits
- Attractive newly reconstructed offices in Bratislava, Old Town
- Driven international team
- From our competitors we differ with a team of young and enthusiastic people for who the job means also a lots of fun

Information about the selection process

Please, send us your CV and Cover Letter in GERMAN.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Proficiency (C2)

Other knowledge

Business correspondence - advanced
Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Outlook - advanced

The position is suitable for a fresh graduate


Personality requirements and skills

- You are fluent in German (native level). An additional language like English, French, Italian or Spanish would be an advantage
- Excellent communication skills
- Customer oriented attitude is a must
- Self motivated with drive
- Team player
- Negotiator
- Customer support experience is a big advantage but not a must
- Technical orientation, interest to learn new things


Brief description of the company

Berlin Brands Group (previously known as electronic-star a.s.) is an international house of brands which successfully continues to break the stereotypes by designing, developing and distributing its products. We are inspired by the creative urban atmosphere of Berlin and excellence of German engineering. Our passion is staying ahead of current trends with innovative products that are accessible to a wide range of customers.

WE ARE CREATORS We are producing and developing what we sell. 7,000 products and still counting! We´re always looking for new ways to elevate your experience. And what’s a better city to create in than the epicenter of culture in Europe, Berlin? Exactly...

WE ARE DESIGNERS Design in Germany matters. It means quality, but doesn’t need to come with a high price tag. Style and the drive for innovation is in our DNA. Our attention to detail and cutting edge techniques ensure we´ll always provide you with new trends and features to support your kitchen and home.

WE THINK GLOBAL 21 European countries, USA, China, Turkey. Based in Berlin and Bratislava, we truly believe this is just a beginning. A small company has transformed into a global brand by taking its award-winning products to new attractive markets. And still keeps growing!

Number of employees

100-149 employees

Company address

Berlin Brands Group a.s.
Grösslingova 6-8
811 09 Bratislava
ID: 3669164  Dátum zverejnenia: 8.2.2021  Základná zložka mzdy (brutto): 1 400 EUR/month