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Customer Support Associate
Benchmark Digital Partners s.r.o.
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
immediate
immediate
Wage (gross)
2 000 EUR/month
2 000 EUR/month
Information about the position
Job description, responsibilities and duties
We are looking for a full-time Customer Support Associate to join our Slovakia team.
Are you a seeking genuine work experience in the customer service and IT fields? Are you interested in promising career opportunities? Are you interested in learning more about helping companies meet their environmental objectives?
If so, this position might be your next step!
Who you are:
• You are able to anticipate and respond to customers' needs with relevant solutions
• You have a Customer Success oriented focus with an interest in customer service
• Comfortable working in a skilled technical environment with rapid changes in direction and demand
• You are able to maintain organization while working with multiple stakeholders and projects in parallel
• You know the importance of keeping stakeholders informed through consistent communication
• Able to work with a high degree of professional judgement
Your skills:
• Experience with SaaS products
• Degree-level qualification (preferred but not required) in information systems/computer science, engineering/science fields, communications, or computer-related training
• Experience with managing projects
• Excellent English written and verbal communication skills
• Proficiency in MS Office (excel, PowerPoint, Word, Outlook)
• SQL experience advantageous
What you´ll do:
o Respond on-time to customer requests for technical support & service. Support may include:
o Assisting customers with understanding product functionality by directing them to available resources, such as Online Help, FAQs, & training materials
o Troubleshooting application errors, including documentation of the process being used when encountering the error, researching possible causes, and route to appropriate teams
o Collaborating with internal Product Experts to escalate & route errors for further guidance or solutions
o Providing written & verbal responses to customers and internal stakeholders via internal HelpMe ticketing system or over a call
o Become well-versed in our core product suite and participate in project tasks through to completion
o Work to become a Subject Matter expert in products used by customers you directly support
o Participate in User Acceptance Testing for updates in Benchmark applications
o Support product leaders in requirements gathering activities and solution development
o Partner with the Customer Relationship Managers and align with the customer’s long-term goals
o Attend customer meetings and support Customer Relationship Managers as they interact directly with customers
o Develop and maintain a solid understanding of business processes and customer enquiries
o Assist with customer implementations or training
Are you a seeking genuine work experience in the customer service and IT fields? Are you interested in promising career opportunities? Are you interested in learning more about helping companies meet their environmental objectives?
If so, this position might be your next step!
Who you are:
• You are able to anticipate and respond to customers' needs with relevant solutions
• You have a Customer Success oriented focus with an interest in customer service
• Comfortable working in a skilled technical environment with rapid changes in direction and demand
• You are able to maintain organization while working with multiple stakeholders and projects in parallel
• You know the importance of keeping stakeholders informed through consistent communication
• Able to work with a high degree of professional judgement
Your skills:
• Experience with SaaS products
• Degree-level qualification (preferred but not required) in information systems/computer science, engineering/science fields, communications, or computer-related training
• Experience with managing projects
• Excellent English written and verbal communication skills
• Proficiency in MS Office (excel, PowerPoint, Word, Outlook)
• SQL experience advantageous
What you´ll do:
o Respond on-time to customer requests for technical support & service. Support may include:
o Assisting customers with understanding product functionality by directing them to available resources, such as Online Help, FAQs, & training materials
o Troubleshooting application errors, including documentation of the process being used when encountering the error, researching possible causes, and route to appropriate teams
o Collaborating with internal Product Experts to escalate & route errors for further guidance or solutions
o Providing written & verbal responses to customers and internal stakeholders via internal HelpMe ticketing system or over a call
o Become well-versed in our core product suite and participate in project tasks through to completion
o Work to become a Subject Matter expert in products used by customers you directly support
o Participate in User Acceptance Testing for updates in Benchmark applications
o Support product leaders in requirements gathering activities and solution development
o Partner with the Customer Relationship Managers and align with the customer’s long-term goals
o Attend customer meetings and support Customer Relationship Managers as they interact directly with customers
o Develop and maintain a solid understanding of business processes and customer enquiries
o Assist with customer implementations or training
Employee perks, benefits
• MultiSport Card
• 100% home office
• Same month salary
• Monthly internet bonus
• 3 extra paid personal days
• Tight-knit team
• Business travel opportunities
• 100% home office
• Same month salary
• Monthly internet bonus
• 3 extra paid personal days
• Tight-knit team
• Business travel opportunities
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Advanced (C1)
Advertiser
Brief description of the company
Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.
Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.
About Benchmark Gensuite…
Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.
Benchmark Gensuite Benefits
At Benchmark, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark ESG job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.
Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.
About Benchmark Gensuite…
Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.
Benchmark Gensuite Benefits
At Benchmark, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark ESG job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.
Number of employees
500-999 employees
ID: 4382239
Dátum zverejnenia: 20.10.2023
2023-10-20
lokalita: Remote work Pozícia: Customer Support Specialist Spoločnosť: Benchmark Digital Partners s.r.o.
Základná zložka mzdy (brutto): 2 000 EUR/month