Customer Relationship Manager

Customer Relationship Manager

Full Time
(Remote) Slovakia

Innovate with Benchmark Digital as a Customer Relationship Manager

Want to join a fast-growing team with promising career opportunities and benefits? Interested in learning more about helping companies protect their workforce and meet their environmental objectives?

At Benchmark Digital Partners, we provide digital software solutions to help organizations meet their Environmental, Social & Governance (ESG) goals.
Our focus is on continuous innovation and leveraging new technologies like artificial intelligence and machine learning to help our customers become more compliant, reduce their risk and to create a safer workplaces across the globe. We work with global brands such as General Electric and Whirlpool and our global subscriber network is growing at a substantial rate.

Beyond our commitment to offering sustainable solutions to our customers, Benchmark Digital Partners offers a flexible working environment and a culture of equality on all levels of operation. We encourage open discourse among our employees and believe in the importance of feedback when striving to make improvements in both our company and in the services we provide. Through our commitment to improvement, we have been able to offer regular promotions and sustain large growth without comprising the quality of our unique working climate.


Your role as Customer Relationship Manager will include the following:

-Develop an understanding of Benchmark's SaaS offering and domain-centric functions supported by the platform

-Drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeed

-Maintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagement

-Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities

-Marshall resources across the Customer Services & Support organization to support customer needs

-Represent the voice of the customer to inform the growth process and product roadmap

-Identify opportunities for customers to act as Benchmark advocates (e.g. testimonials, case studies)

What We’re Looking For

B.A./B.S., and 2+ years of experience in a Customer Success, Relationship Management, Account Management, or similar role
Experience working in SaaS position, preferred
Exceptional listening, communication and presentation skills, highly organized, collaborative and detail oriented
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
Empathetic, positive attitude with a desire to help our customers reach their goals

Skills

-Results-driven mentality, with a bias for speed, action, and continuous improvement

-Strong analytical skills, with the ability to translate data/information into an actionable plan

-Strong PowerPoint skills and experience with Excel preferred

-Comfort in a dynamic environment where we all wear many hats

We offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid time-off. We also pride ourselves on our friendly and inclusive work atmosphere.