Customer Care Agent for Czech & Slovak Market

Beliani

Place of work
Szczecin, Poland
Contract type
full-time
Wage (gross)
1 000 EUR/monthto negotiate

Information about the position

Job description, responsibilities and duties

Beliani is a successful e-commerce company located in Szczecin (Poland). We employ over 500 people who manage to offer our customers a vast selection of home and garden furniture in 19 countries. Our business includes product management, logistics, customer service, HR, finance, marketing and IT.

To our team Business Development Czech and Slovak we are looking for additional support to provide better customer service. We are a young and dynamic team with a lot of positive energy - join or department and have an influence on company service.

Your responsibilities:
- Communicating with customers through various channels (phone, e-mail, chat and social media channels)
- Processing orders and solving customer issues
- Supporting eCommerce projects and dealing with partner sites and marketplaces
- Providing Marketing support eg. translations of product descriptions, newsletters and offers from English to Czech and Slovak
- Testing and updating the website

Who are we looking for:
- You are located in Szczecin (Poland) or would like to relocate.
- The job offer is for native speakers or for proficient users of both Czech and Slovak (spoken and written)
- You have great written and communications skills
- Intermediate level of English or Polish is essential
- You are an all-rounded, self-motivated, problem solver and an entrepreneurial person with hands-on mentality
- You are passionate and self-driven and able to work in a start-up environment
- You are eager to learn and develop

Employee perks, benefits

What we are offering you:
- Intensive training in all aspects which you lack experience
- Work in a pleasant atmosphere within a great team in an office in the city center
- Attractive salary
- Full time employment contract
- Flexible working time
- Relocation support
- Private healthcare package
- Multisport card
- Discounts on furniture purchases
- Non-corporate company structure

We also give you the opportunity to:
- Being in the heart of a thriving business
- Having a real impact on the company's development and image
- Gaining diverse experience
- Acquire invaluable knowledge about how the company operates and benefit from the knowledge and experience of senior employees

To join our team please send your CV in English, we will contact only with chosen candidates.

Information about the selection process

To join our team please send your CV in English, we will contact only with chosen candidates.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Czech - Proficiency (C2) or Slovak - Proficiency (C2) or English - Upper intermediate (B2)

Advertiser

Brief description of the company

Beliani is a successful e-commerce company located in Szczecin (Poland). We employ over 500 people who manage to offer our customers a vast selection of home and garden furniture in 19 countries. Our business includes product management, logistics, customer service, HR, finance, marketing and IT.

Beliani is a multinational company, we speak different languages and get along with that just fine. We also dress as we like. We respect the differences between each other and try to learn as much as we can, to make the best of the multicultural environment Beliani has to offer. We support each other because we know that success should be achieved as a team. We cultivate the values of honesty and understanding amongst ourselves and towards our clients. These bonds we create are a core value in Beliani.

To join our team please send your CV in English, we will contact only with chosen candidates.

Company address

Business Control Establishment
Business Control Establishment, Am Bühel 1
9493 Mauren
Liechtenstein
https://www.beliani.pl/

Contact

Kontaktná osoba: Beliani Beliani
E-mail: poslať životopis
ID: 4031638  Dátum zverejnenia: 10.2.2021  Základná zložka mzdy (brutto): 1 000 EUR/month