CRM Manager

Place of work
Hlohovec District
Contract type
Wage (gross)
2 000 EUR/monthWe offer basic salary from 2000 EUR brutto for junior candidate, for senior candidate from 2700 EUR brutto, Basic salary could be higher depending on seniority of the candidate, Company car

Information about the position

Job description, responsibilities and duties

  • You define the vision for CRM in Bekaert in close collaboration with the commercial leaders of the different business units:
    • You define how CRM will support the commercial teams in increasing effectiveness and efficiency (eg. managing sales pipeline, contacts…) and encourage customer retention and loyalty.
    • You define how to extract market intelligence through CRM and how to feed it back for better decision making/commercial tactics and strategies in the businesses. 
    • You define the CRM functional platform structure and functional architecture ensuring it works seamlessly across the organization and captures all required information at key touch points in the customer lifecycle.
  • You analyze customer touch points with the different divisions in order to maximize commercial opportunities.
  • You translate the vision in a concrete roadmap with clear priorities, timelines and budgets. You proactively drive the implementation of the roadmap with Bekaert IT and business stakeholders.
    • You communicate about status and progress to involved stakeholders.
    • You work closely with all divisions to ensure CRM works effectively for a diverse portfolio of business requirements.
  • You set priorities and make decisions on (not) adding projects and requests to the roadmap, in line with the strategy for CRM.
  • You organize the communication about CRM in the organization, including training of key users, defining KPI’s and process for managing adoption rates of end users.

Employee perks, benefits

• Yearly reevaluation of salary
• Performance bonus
• Contribution to retirement – third pillar
• Regular monthly contribution to allowance for mortgage or buying of new car
• Worked years reward
• Vouchers for workforce regeneration 100 € per year
• Organization of various sport - entertainment events for employees and their families to promote team spirit
• Possibility of career growth, training and development activities for self-development

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

  • You have strong analytical skills and a good understanding of commercial processes, being able to work closely with IT to translate the capabilities of the tool to the business and the needs of the business to effective solutions.
  • You have influencing and change management skills. You proactively seek alignment with stakeholders to be able to drive CRM adoption forward. You feel comfortable with taking decisions and communicating to a multitude of stakeholders.
  • You have at least 3 years’ experience with agile project management practices.
  • You are fluent in oral and written English.



Brief description of the company

Bekaert is the biggest independent producer and supplier of steel wires and cords in the world with headquarters in Belgium, more than 90 production centres all over the world and large area of sales places and agencies. Bekaert develops its activities within Central and Eastern Europe intensively. The company has established its branches in Poland, Czech Republic and in Slovakia in Sládkovičovo and Hlohovec.

In 2003 Bekaert became an owner of former company Drôtovna Hlohovec for purpose of utilizing this company as a platform of expansion in countries of Central and Eastern Europe. The company offers opportunities for people who want to work within increasing international company, be a part of professional team and have possibility for further education and professional growth.

Number of employees

1000 and more employees

Company address

Bekaert Hlohovec, a.s.
Mierová 2317
920 28 Hlohovec


Contact person: Ing. Zuzana Štanglová
Tel.: +421903904759
E-mail: send CV
ID: 3867410  Dátum zverejnenia: 10.2.2020  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto): 2 000 EUR/month