Customer Support Officer with German or Hungarian & English (E-Mobility & Card bussiness)

• Builds and maintains a permanent, long-term relationship with a group of customers.
• Develops and maintains extensive understanding of all products, services, systems, and processes to
deal with wide variety of questions.
• Undertakes handling of complex and difficult customers complains and requests.
• Processes and maintains customer related master data, pricing conditions and other commercial
conditions, including complicated customer setup (hierarchies) and complex pricing conditions and
changes (e.g. mergers)
• Processes and maintain customer contracts within given area of responsibility as per defined scope.
• Manages online customer collaboration.
• Responsible for resolution of complicated and complex claims and complaints
• Handles VIP customer requests coming via email, phone, portal, etc.
• Builds sustainable relationships and trust with customer accounts through open and interactive
communication.
• Responsible for card production
• Responsible for vouchers, managing their orders, creation, payments, activation and stock
management.
• Responsible for all related invoicing activities within defined scope (bonus, invoicing, penalties) and
investigation and resolution of invoicing and pricing complains, including invoice corrections.
• Manage surveys and execute marketing activities to current customers.
• Supports the onboarding and training of new employees by sharing knowledge. Develops and
maintains extensive understanding of all products, services, systems, and processes in order to deal
with a variety of questions.
• Provides consultation to sales, especially in areas of customer setup possibilities, pricing options,
bonuses and complicated customer reports.
• Performs additional tasks within his/her area of expertise and responsibility according to defined
working procedures and performance KPI's
• Performs additional tasks within his/her area of expertise and responsibility according to defined
working procedures and performance KPI's.
• Focal point for E-mobility topics within the CS team

• 3 additional vacation days
• Additional Pension Insurance (DDS Tatra Banka)
• Gastro Card or Meal Cash Allowance
• Routex Card with discounted fuel for employees
• English/German Language Education Contribution
• Jubilee Benefit
• Child Birth Bonus
• Medical Care Program
• Multisport Card
• Referral Program
• Parking/Commuting allowance
• Santa Claus Packages
• Sickness Policy
• Teleworking (8days/month)