CSO with German & English Language

• Prevention and minimization of bad debts by co-operation with sales force (according to the relevant
Credit Management Process Description)
• Responsible for card back office operation, verification of payments, and complete card risk
management
• Responsible to develop and implement process optimizations, automations and harmonization based
on defined service levels
• Adequate adjustment of customer credit limits in compliance with the Standards to the Corporate
Directive Credit Risk Management
• First level support for Specialist Customer Service Operations in case of complex issues.
• MEX Monitoring and related real time services based on the Credit Management Process Description
and the Corporate Directive Credit Risk Management
• Credit limit review for new/existing customers including CLR WF process (initiator role)
• Responsibility for minimization of risks via credit insurances: requesting of credit insurance,
adjustment of credit volume if necessary; handling of negative decisions (cancellation, reduction);
handling of compulsory registration and notification of claims; follow up of indemnification received
from the Credit Insurance and on payments received from customers
• Support for International CLR, maintain of relevant data in NFC
• Fraud detection for Card customers based on the Fraud Detection Process Description
• Fraud detection of RTX Partners and TPC´s

• 3 additional vacation days
• Additional Pension Insurance (DDS Tatra Banka)
• Gastro Card or Meal Cash Allowance
• Routex Card with discounted fuel for employees
• English/German Language Education Contribution
• Jubilee Benefit
• Child Birth Bonus
• Medical Care Program
• Multisport Card
• Referral Program
• Parking/Commuting allowance
• Santa Claus Packages
• Sickness Policy
• Teleworking (8days/month)