BPM & Sales Support Analystics with English and German

• Responsibility for Customer Operations Excellence process
• Supporting business transformation, harmonization and standardization
• Implementing digitalization ideas to automate the processes and improve customer and internal
user experience (process management, change management, experience with process
commitment, experience with proposals for process automation/digitalisation)
• Implement tools and methodology for continuous improvement of processes, to increase
customer satisfaction, process quality and efficiency
• Ensuring harmonized processes across different Customer Operations teams, sharing of best
practices across the business units
• understanding of IT tools and settings, management of IT support for IT applications,
familiarization/training of internal stakeholders with changes in processes
• Developing new solutions in related systems and interfaces
• Monitoring and steering IT relevant tasks and manage IT support for dedicated IT Applications
(incl cost/benefit analysis)
• Implementation of new digital tools, leading the projects as process manager

• Working for a successful international company with strong background
• Opportunity for professional development and career growth (job rotation)
• Annual bonus up to 20%
• Attendance allowance
• Flexible working hours and Home Office
• 3 extra days off
• Extra contribution to lunch vouchers
• 3rd pillar contribution
• Multi Sport Card
• Medical care program
• Language education allowance

Retail trade

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