BPM & Sales Support Analystics with English and German


Place of work
Contract type
Start date
by agreement
Wage (gross)
2 500 EUR/monthsalary starts from 2500€

Information about the position

Job description, responsibilities and duties

• Responsibility for Customer Operations Excellence process
• Supporting business transformation, harmonization and standardization
• Implementing digitalization ideas to automate the processes and improve customer and internal
user experience (process management, change management, experience with process
commitment, experience with proposals for process automation/digitalisation)
• Implement tools and methodology for continuous improvement of processes, to increase
customer satisfaction, process quality and efficiency
• Ensuring harmonized processes across different Customer Operations teams, sharing of best
practices across the business units
• understanding of IT tools and settings, management of IT support for IT applications,
familiarization/training of internal stakeholders with changes in processes
• Developing new solutions in related systems and interfaces
• Monitoring and steering IT relevant tasks and manage IT support for dedicated IT Applications
(incl cost/benefit analysis)
• Implementation of new digital tools, leading the projects as process manager

Employee perks, benefits

• Working for a successful international company with strong background
• Opportunity for professional development and career growth (job rotation)
• Annual bonus up to 20%
• Attendance allowance
• Flexible working hours and Home Office
• 3 extra days off
• Extra contribution to lunch vouchers
• 3rd pillar contribution
• Multi Sport Card
• Medical care program
• Language education allowance

Company on whose behalf the position is being filled

Retail trade


Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Advanced (C1) and English - Advanced (C1)

Personality requirements and skills

• University education (Economics/IT)
• Min. 3 years of relevant professional experience
• Very good process / project management skills and experience
• Understanding of IT environment, applications and systems
• Strong analytical skills, understanding of business, developing new ideas and solutions
• MS Office at user level, SAP is an advantage
• Customer and partnership oriented


Brief description of the company

BALANCED HR s.r.o. is a personnel-consultancy company based on market knowledge and many years of international experience in the areas of search and selection of candidates for a wide range of industries (automotive, mechanical engineering, electrical engineering, food processing, ...), energetics, trade, logistics, finance, IT and telecommunications.

The company is a holder of a licence to offer recruitment services.

Number of employees

20-24 employees
ID: 4398699  Dátum zverejnenia: 9.8.2022  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto): 2 500 EUR/month