Customer Service Officer HU + EN language

Purpose of position:

Responsible for the completion of defined CSO processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards

Key Responsibilities:

• Processes and maintains customer related master data and conditions
• Places, cancels or adjusts orders.
• Handles requests coming via email, phone, portal, etc.
• Builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Responsible for invoicing
• Monitors and handles storage contingents according defined rules
• Executes collections (calls), receives incoming payments
• Handles complaints and customer requests, provides information about logistics, appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensures registration and customer communication according standards.
• Manage Quotes & Contracting- Prepares and terminates standard contracts, maintains and evaluates all relevant contracts
• Processes and tracks various customer requests and contracts fulfilments.
• Supports marketing activities to current customers
• Support of sales representatives
• Online customer collaboration

• Sickness compensation plan
• Medical care program
• Additional pension fund contribution
• English Language Education
• On the job learning
• Rotation program
• Project work on business cases, creative improvements and simplifications
• Yearly Performance Bonus
• Discount on products
• Anniversary bonus
• Meal voucher
• Referral bonus
• International environment
• Self-management of your workload
• Team events
• Teleworking