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Technical Support Analyst
BALANCED HR s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
1800€ brutto/month
1800€ brutto/month
Information about the position
Job description, responsibilities and duties
- Investigate and analyze reported user’s queries/issues/problems from external customers through to a satisfactory conclusion within the SLA’s that are specific to the customer.
- Ensure that the recommendations/ solutions are in accordance to the Standard Operating Procedures and customer’s system design.
- Update users/customers during the troubleshooting and lifecycle of the issue, ensuring the customer is always up-to-date.
- Test solutions, scripts and fixes, (within parameters provided by the customer management), and co-ordinating issues with other departments.
Employee perks, benefits
- Salary bonus: 3% of annual base salary
- Annual leave - Employees aged 32 or younger 20 days if aged 33 or older 25 days
- Voucher Gifts - 50 EUR/month (can be used for Gym)
- Ticket Restaurant Meal Vouchers - 4EUR per working day (45% company contribution / 55% employee contribution)
- Language courses - English and Slovak
- medical assistance in a private clinic will be another benefit for employees.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Must be fluent in English (verbal/written)
- Knowledge /experience of working in an IT Software environment, delivering 2nd line support to our Managed Services external customers.
Advertiser
Brief description of the company
BALANCED HR s.r.o. is a personnel-consultancy company based on market knowledge and many years of international experience in the areas of search and selection of candidates for a wide range of industries (automotive, mechanical engineering, electrical engineering, food processing, ...), energetics, trade, logistics, finance, IT and telecommunications.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
20-24 employees
ID: 3714138
Dátum zverejnenia: 11.7.2019
2019-07-11
lokalita: Bratislava Pozícia: IT Analyst, IT/Technical Support Specialist Spoločnosť: BALANCED HR s.r.o.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny: 1800€ brutto/month