Technical Support Analyst


Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

  • Investigate and analyze reported user’s queries/issues/problems from external customers through to a satisfactory conclusion within the SLA’s that are specific to the customer.
  • Ensure that the recommendations/ solutions are in accordance to the Standard Operating Procedures and customer’s system design.
  • Update users/customers during the troubleshooting and lifecycle of the issue, ensuring the customer is always up-to-date.
  • Test solutions, scripts and fixes, (within parameters provided by the customer management), and co-ordinating issues with other departments.

Basic wage component (gross) and other rewards

1800€ brutto/month

Employee perks, benefits

  • Salary bonus: 3% of annual base salary
  • Annual leave - Employees aged 32 or younger 20 days if aged 33 or older 25 days
  • Voucher Gifts - 50 EUR/month (can be used for Gym)
  • Ticket Restaurant Meal Vouchers - 4EUR per working day (45% company contribution / 55% employee contribution)
  • Language courses - English and Slovak
  • medical assistance in a private clinic will be another benefit for employees.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • Must be fluent in English (verbal/written)
  • Knowledge /experience of working in an IT Software environment, delivering  2nd line support to our Managed Services external customers.



Brief description of the company

BALANCED HR s.r.o. is a personnel-consultancy company based on market knowledge and many years of international experience in the areas of search and selection of candidates for a wide range of industries (automotive, mechanical engineering, electrical engineering, food processing, ...), energetics, trade, logistics, finance, IT and telecommunications.

The company is a holder of a licence to offer recruitment services.

Number of employees

20-24 employees

Company address

Mlynské nivy 48
821 09 Bratislava - mestská časť Ružinov


Contact person: Martin Pagáč
Tel.: +421948948182
E-mail: send CV
ID: 3714138   Dátum zverejnenia: 11.7.2019   Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto) a ďalšie odmeny:   1800€ brutto/month