Customer Service Manager SSC


Place of work
Contract type
Start date
ASAP/by agreement
Basic wage component (gross) and other rewards
2.300€ gross per month / according to experience

Information about the position

Job description, responsibilities and duties

The Customer Service Manager will be part of global entertainment company that has been designing, developing, manufacturing, and marketing consumer products for over 20 years. Currently, the products are sold in over 70 countries. 


  • Manage a team of customer service administrators handling a range of service for customers (B2B - CEE & Russia) and for various types of business (DOM)
  • Manage team resources according to current needs and workload with focus on leveraging available resources
  • Customer Service areas include order fulfilment, customer service, relationship management, problem resolution, KPI metric review
  • Managing order issues such as pricing, shipment, freight, units, proof of delivery (non-exhaustive list) and claims
  • Identify discrepancies between forecasted orders, stock and actual orders, setting up priorities based on business needs
  • Determining stock availability and allocation of inventory
  • Analyze issue root causes and propose solutions
  • Document internal procedures and customers procedures
  • Set up regular business meeting to review and discuss KPI such as revenue achievement, stock allocation, on-time delivery, sales order reconciliation, program/promotional events, price variance review
  • Identify, mitigate, and communicate customer’s program risks and issues
  • Driving continuous improvement project to streamline processes internally and with customer
  • Ensuring order fulfilment is being executed cost efficient way and in line with budgeted spends
  • Support company strategies for growth or expansion into new regions/markets
  • Maintain and expand relationships with existing customer to drive business growth
  • Collaborate effectively with other departments to resolve problem for the customer
  • Conduct customer service training and coach staff

Employee perks, benefits

  • Work in international environment
  • Financial and non-financial benefits

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • University education is advantage
  • Min. 3 years of management work experience in international environment
  • Overview in Logistic, Finance, Sales and Marketing, Demand and Supply planning
  • Fluent English, other languages are advantage
  • Intermediate computer skills; SAP is advantage
  • Good leadership and communication skills
  • Able to multitask and work under pressure
  • Attention to detail and strong follow up skills
  • Willingness for change and improvement
  • Positive and pro-active attitude


Brief description of the company

BALANCED HR s.r.o. is a personnel-consultancy company based on market knowledge and many years of international experience in the areas of search and selection of candidates for a wide range of industries (automotive, mechanical engineering, electrical engineering, food processing, ...), energetics, trade, logistics, finance, IT and telecommunications.

The company is a holder of a licence to offer recruitment services.

Number of employees

20-24 employees

Company address

Balanced HR s.r.o.
Mlynské nivy 48
821 09 Bratislava
ID: 3413956   Dátum zverejnenia: 7.6.2018  
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny:   2.300€ gross per month / according to experience