Customer Care Administrator with German


Place of work
Bratislava region, Bratislava
Contract type
Start date

Information about the position

Job description, responsibilities and duties

  • Managing inbound calls in a timely manner
  • Order processing and communication with customers
  • Identifying customer´s needs
  • Clarifying desired information; researching, locating and providing information
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
  • Escalating unresolved problems
  • Processing replacement orders and follow up the delivery of sent products
  • Attend educational seminars (product trainings, etc.)
  • Attend and participate in weekly department meetings
  • Making and sending reports regarding calls, orders if needed
  • Meet personal / team target (qualitative & quantitative)
  • Other duties as assigned by Manager 

Employee perks, benefits

  • Job in an international highly demanding environment
  • Professional development, further education
  • Other benefits

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

  • Secondary or university education
  • Fluent English and German and/or Dutch language is a must
  • Experience with a similar position
  • Advanced PC skills – MS Office
  • Very good communication skills
  • Positive attitude towards customers and colleagues
  • Willingness for change and improvement


Brief description of the company

BALANCED HR s.r.o. is a personnel-consultancy company based on market knowledge and many years of international experience in the areas of search and selection of candidates for a wide range of industries (automotive, mechanical engineering, electrical engineering, food processing, ...), energetics, trade, logistics, finance, IT and telecommunications.

The company is a holder of a licence to offer recruitment services.

Number of employees

20-24 employees

Company address

Mlynské nivy 48
821 09 Bratislava
ID: 3331429   Dátum zverejnenia: 9.3.2018  
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