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Customer Care Administrator with German Language
BALANCED HR s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
ASAP/by agreement
ASAP/by agreement
Wage (gross)
by agreement
by agreement
Information about the position
Job description, responsibilities and duties
- Managing inbound calls in a timely manner
- Order processing and communication with customers
- Identifying customer´s needs
- Clarifying desired information; researching, locating and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
- Escalating unresolved problems
- Processing replacement orders and follow up the delivery of sent products
- Attend educational seminars (product trainings, etc.)
- Attend and participate in weekly department meetings
- Making and sending reports regarding calls, orders if needed
- Meet personal / team target (qualitative & quantitative)
- Other duties as assigned by Manager
Employee perks, benefits
- Job in an international highly demanding environment
- Professional development, further education
- Other benefits
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) or German - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- Secondary or university education
- Fluent English and German language is a must
- Experience with a similar position
- Advanced PC skills – MS Office
- Very good communication skills
- Positive attitude towards customers and colleagues
- Willingness for change and improvement
Advertiser
Brief description of the company
BALANCED HR s.r.o. is a personnel-consultancy company based on market knowledge and many years of international experience in the areas of search and selection of candidates for a wide range of industries (automotive, mechanical engineering, electrical engineering, food processing, ...), energetics, trade, logistics, finance, IT and telecommunications.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
20-24 employees
ID: 3221083
Dátum zverejnenia: 20.10.2017
2017-10-20
lokalita: Bratislava Pozícia: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator, Sales Officer Spoločnosť: BALANCED HR s.r.o.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement