Customer Experience Executive

Customer Experience (CX) collaborate with all business stakeholders to oversee the creation and delivery of Autovista’s customer experience strategy. Specifically responsible for user adoption, training, enquiry management, product fulfilment and CRM data governance & reporting.

Delivering best in class service to our customers so they are on-boarded, trained, using, and getting maximum return on investment (RoI) from our products. Handling customer enquiries from start to finish to ensure customers get a satisfactory answer and have the best experience possible through all communication channels


RESPONSIBILITIES
• Ownership of assigned customer enquiries from beginning to resolution
• Resolving enquiries where possible in a timely manner – in line with team KPIs
• Triaging enquiries to the correct expert team when they are outside of the CX team knowledge
• Training users on how to use our products and get the most from our applications
• Ownership of the CX activities within the Autovista Subscription Lifecycle Management
• Recording all customer interactions in Salesforce
• Input into the learning and development of the CX team by contributing to, or creating, documentation
• Work closely with our Product team to continually develop knowledge of the latest features and benefits of our products to train both customer and internal colleagues
• Prioritise P1 incidents and provide guidance to the business in our customer response and updates
• Support the business in the testing and roll out of new products, product enhancements or data sets

We offer you work in a stable international company with a focus on service quality and internal and external client satisfaction.
- 100% work from home job.
- Flexible working hours
- Referral employee programme
- MultiSport card
- Extra days off in addition to holidays
- Eye care contribution
- Equipment contribution

If you are interested in this position, please send us your CV in English to the following email address: [email protected]

Interviews will be conducted online.

We will contact only selected candidates who meet our requirements.
The knowledge of Hungarian and Polish languages together with English is for this position essential.

Please indicate the following consent to the processing of personal data in your CV:

“V súlade so zákonom 18/2018 Z.z. súhlasím, aby moje osobné údaje obsiahnuté v poskytnutých úradných dokladoch a priložených listinách boli kopírované, skenované alebo ináč zaznamenané v informačnom systéme vedenom spoločnosťou Autovista Slovakia s.r.o., za účelom výberových konaní a sprostredkovania zamestnania a to v rozsahu: titul, meno, priezvisko, adresy, číslo OP, rodné číslo, dátum a miesto narodenia, pohlavie, kontaktné údaje, rodinný stav, št. občianstvo, národnosť, bankové spojenie, zdravotná poisťovňa, fotografie, informácie o vzdelaní a predchádzajúcich pracovných skúsenostiach. Prehlasujem, že mnou poskytnuté osobné údaje sú pravdivé.”
Tento súhlas so spracovaním mojich osobných údajov je možné kedykoľvek odvolať.