Service Desk Engineer (Ref. No.: SDE)

Autovista Slovakia s.r.o.

Place of work
Bratislava
Contract type
full-time
Start date
ihneď alebo dohodou
Wage (gross)
1 600 EUR/month

Information about the position

Job description, responsibilities and duties

• Act as the first point of contact for all IT questions via telephone/ticketing system/email. Identifying, prioritizing and troubleshooting all issues.
• Log all relevant incident/service request details, allocating categorization and prioritization code dependent on business impact.
• Identify and provide end user training requirements where possible.
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Install, upgrade, configure, support and troubleshoot Windows desktop operating systems and Microsoft Office and any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers, computer hardware, mobile devices and any other authorized peripheral equipment.
• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.

Employee perks, benefits

Work for stable international company.
- flexible working time, possibility to work from home
- language training
- gift vouchers
- Multi Sport card
- company events
- employee referral

Information about the selection process

Please submit your CV in Slovak and English.
Only short listed candidates meeting the above mentioned requirements will be contacted for interviews.

“V súlade so zákonom 18/2018 Z.z. súhlasím, aby moje osobné údaje obsiahnuté v poskytnutých úradných dokladoch a priložených listinách boli kopírované, skenované alebo ináč zaznamenané v informačnom systéme vedenom spoločnosťou Autovista Slovakia s.r.o., za účelom výberových konaní a sprostredkovania zamestnania a to v rozsahu: titul, meno, priezvisko, adresy, číslo OP, rodné číslo, dátum a miesto narodenia, pohlavie, kontaktné údaje, rodinný stav, št. občianstvo, národnosť, bankové spojenie, zdravotná poisťovňa, fotografie, informácie o vzdelaní a predchádzajúcich pracovných skúsenostiach. Prehlasujem, že mnou poskytnuté osobné údaje sú pravdivé.”
Tento súhlas so spracovaním mojich osobných údajov je možné kedykoľvek odvolať.

Expected date of completion of the selection process

31 January 2020 (there are still 10 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Information Technologies

Language skills

English - Upper intermediate (B2) and German - Elementary (A2)

Other knowledge

Microsoft Windows - advanced

Number of years of experience

1

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Our successful candidate will have experience in an IT Service Desk or Call Center role and have a good awareness of messaging systems, active directory, desktop operation systems, Microsoft office 365 and the ability to prioritize support requests dependent on priority.
• Experience of a 1st line support environment
• Ability to work well within a team but also to work unsupervised to monitor the environment
• Ability to follow company processes and procedures and ensure others adhere to these
• Knowledge of Microsoft based operating systems
• Basic User & Security Group Active Directory administration
• Excellent, logical trouble shooting
• Positive can-do attitude
• Excellent customer service skills

Advertiser

Brief description of the company

Autovista Slovakia is is an International data publishing company focused on automotive Data Information.
Find out more on our website www.autovistagroup.com.

Number of employees

100-149 employees

Company address

Autovista Slovakia s.r.o.
Vajnorská 158
831 04 Bratislava
http://www.autovistagroup.com

Contact

Contact person: Vladimíra Látková
E-mail: send CV
ID: 3848118  Dátum zverejnenia: 14.1.2020  Základná zložka mzdy (brutto): 1 600 EUR/month