Customer Relations Agent

Austrian Airlines Technik - Bratislava, s.r.o.

Place of work
Letisko M. R. Štefánika (BTS), Ivanská cesta, Bratislava
Contract type
full-time
Wage (gross)
1 686 EUR/monthSalary may be higher depending on experience.

Information about the position

Job description, responsibilities and duties

- Issuing and revising relevant information
- Preparation and organization of all issues in respect to the customer’s visit
- Welcome new customer representatives at arrival and support them
- Attend first meeting of the Customer
- Support of the customer
-Assist to the Customer’s crew during the aircraft re-delivery process and during the aircraft’s departure
-Communication with BTS Airport – briefing/handling/dispatch office about Customer’s arrival/departure times, information about payments for the Customer’s aircraft (invoice recipients),
- Communication with BTS Airport, fueling companies at the airport
- Administrative and other support
- Marketing activities
- Managing social networks, Administration of CRM system, Social network accounts, data entry, updating internal database

Employee perks, benefits

- Guaranteed salary increase after the 1st year, 2nd year and 5th year of employment
- Employee´s reduced flight tickets
- Flexible working time (basic time is 9am-3pm)
- Financial contribution for English or German learning
- Multisport card
- Meal allowance
- Childbirth allowance of €300
- Referral programme €500 for referring a new colleague
- Christmas bonus of €730 or more
- 10 years´ work anniversary bonus (one month's average salary)
- 15 years´ work anniversary bonus ( €1000)
- Contribution for commuting to work

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) or Slovak - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Microsoft PowerPoint - Advanced

Driving licence

B

Number of years of experience

1

Personality requirements and skills

-experience on similar position at least 1 year
-experience with customs processes (advantage)
-strong organisational skills
-excellent verbal and written communication skills
-responsibility , team work
-pro-client orientation
-representative person
-detail orientated
-active car driver

Advertiser

Brief description of the company

Repair and maintenance of aircraft (Base Maintenance)

Number of employees

250-499 employees
ID: 4245984  Dátum zverejnenia: 8.2.2023  Základná zložka mzdy (brutto): 1 686 EUR/month