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Service Planner / Administration Support for Service
Atlas Copco s. r. o.
Bratislava II, Bratislava, Slovakia (Job with occasional home office)
full-time
1 500 EUR/month
Information about the position
Job description, responsibilities and duties
* As the first-in-line contact for our customers in need for maintenance and repair, you give excellent service levels towards our customers.
* You can explain and promote our service products. Within your territory, you always strive to improve quality and efficiency in your daily contacts with our customers and the organization of our aftermarket services to serve our customers.
* Ensure that all planned service requirements are met in a timely and efficient manner.
* To guarantee a fast service to our customers in need for maintenance or repair.
* To organize the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.
* To be able to set priorities and to keep a flexibility in the planning to handle emergency
* To ensure the orders are correctly allocated and released for the service technician and that all parts are available prior to the visit date.
* To ensure all parts are available prior to the visit date.
* To monitor and record the progress of all customer orders, to ensure work is fully completed and any additional work is planned and completed in time.
* To constantly liaise with Service Engineers, Service Sales, Team leaders and other service branches to transfer, highlight and resolve customer requests or problems.
* To collect information from the Service Engineers, in order to accurately record and maintain customer records and machine-park file.
* In dialogue with the Service Sales/Team leaders SK/PL/HU/RO you work out proposals for the resources in your territory.
* To ensure, in cooperation with the Team leaders/ Service Sales that the aftermarket service to our customers is guaranteed within normal working hours.
* To prepare quotation for field support and other repairs.
Employee perks, benefits
• We offer to you equipment which you need as mobile phone, notebook.
*We support your personal development, which is related to your job as well as your future career ambitions. With the approval of your supervisor you can attend various training courses, development programs, international talent programs and language courses.
• You can improve your language skills in our multicultural team, meet colleagues on company events.
• We do not want you to sit in front of the computer or in your car for the whole day, so we support your sport activities
* Meal vouchers, pension insurance, life insurance
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Other knowledge
SAP - Basic
Number of years of experience
The position is suitable for a fresh graduate
Personality requirements and skills
* Education: min. secondary school + graduation
* Languages: Slovak, level: fluent + English, level: min. intermediate
* Excellent computer skills (MS Office package)
* Min. 2 years of relevant experience with administrative processes.
* CRM knowledge
* Independent, self managed, success-motivated person with can-do approach
* Customer minded and commercial feeling (customer contact).
* Good interpersonal and communication skills, tolerant and assertive
* Structured, good planning and organizing ability.
* Immune to stress, ability to prioritize and to take decisions..
* Ability to build strong and effective work relationships with customers and colleagues
* Team player
* Time and people management