Customer Support Specialist / Planner with Polish language

Place of work
Start date
Basic wage component (gross) and other rewards
From 1 000 € gross (base salary) + bonuses
Contract type

Information about the position

Job description, responsibilities and duties

We are looking for a professional who will ensure maximal customer satisfaction and timely cash collection by prompt customer claims & requests handling, professional communication with the customers, proper invoicing and ensuring efficient goods and service flow.


Customer support (50% working time)
* registration tools for repair
* registration customer’s orders, ordering goods from internal/external suppliers,
coordinating the internal suppliers order delivery term with external suppliers
* ordering goods from internal and external suppliers
* communication with internal and external suppliers

Planner (50% working time)
* planning jobs for technicians,
* ordering spare parts for technicians,
* cooperation with customers, service sales engineers and service technicians

Employee perks, benefits

* Proffesional trainings and development
* 25 days of vacation
* Flexible working time
* Sport activity refund
* Life insurance and DDS contribution (after 1st year of employment)
* Opportunities to use other foreign languages, multicultural environment
* Great company culture, stability

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Polish - Advanced (C1) and Slovak - Advanced (C1)

Other knowledge

Microsoft Word - basic
Microsoft Excel - basic

The position is suitable for a fresh graduate


Personality requirements and skills

* At least secondary education with leaving examination is a must
* 1 year of experience in communication with customers preferred
* Good planning and follow up skills, ability to prioritize work
* Good communication and organizing skills
* Team player
* Ability to handle claims and conflicts
* Proactive, open minded personality with can-do approach
* Willingness and strong drive to learn new things


Brief description of the company

Atlas Copco has been driven by an innovative spirit ever since the start in 1873 in Sweden. We have always believed, that there is a better way of doing things. Today we are a world-leading provider of sustainable productivity solutions for a large number of customers. For example our compressors help to blow air into baby´s incubators and with our construction machines we build hospitals. Every third car in the world is produced thanks to our tools and our vacuum pumps help to pack food in the factories. Based on our company vision First in Mind - First in Choice® we try to keep our customers always satisfied and this is supported by our 3 core values: Innovation, Interaction and Commitment.
Business Area Industrial Technique consists of six divisions within the Industrial Tools Business. ITBA Customer Centre Eastern Europe covers the following countries: Poland, Czech Republic, Slovak Republic, Hungary, Slovenia, Romania, Bulgaria, Croatia, Bosnia Herzegovina, Serbia, Kosovo, Monte Negro, Albania, Macedonia, and Moldova. We employ approx. 280 people

Number of employees

250-499 employees

Company address

Atlas Copco s.r.o.
Elektrárenská 4
831 04 Bratislava
ID: 2872559   Dátum zverejnenia: 6.7.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   From 1 000 € gross (base salary) + bonuses