Customer Support Specialist / Planner with Polish language

Atlas Copco s. r. o.

Place of work
Contract type
Start date
Basic wage component (gross) and other rewards
From 1 000 € gross (base salary) + bonuses

Information about the position

Job description, responsibilities and duties

We are looking for a professional who will ensure maximal customer satisfaction and timely cash collection by prompt customer claims & requests handling, professional communication with the customers, proper invoicing and ensuring efficient goods and service flow.


Customer support (50% working time)
* registration tools for repair
* registration customer’s orders, ordering goods from internal/external suppliers,
coordinating the internal suppliers order delivery term with external suppliers
* ordering goods from internal and external suppliers
* communication with internal and external suppliers

Planner (50% working time)
* planning jobs for technicians,
* ordering spare parts for technicians,
* cooperation with customers, service sales engineers and service technicians

Employee perks, benefits

* Proffesional trainings and development
* 25 days of vacation
* Flexible working time
* Sport activity refund
* Life insurance and DDS contribution (after 1st year of employment)
* Opportunities to use other foreign languages, multicultural environment
* Great company culture, stability

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Polish - Advanced (C1) and Slovak - Advanced (C1)

Other knowledge

Microsoft Word - basic
Microsoft Excel - basic

The position is suitable for a fresh graduate


Personality requirements and skills

* At least secondary education with leaving examination is a must
* 1 year of experience in communication with customers preferred
* Good planning and follow up skills, ability to prioritize work
* Good communication and organizing skills
* Team player
* Ability to handle claims and conflicts
* Proactive, open minded personality with can-do approach
* Willingness and strong drive to learn new things


Brief description of the company

Atlas Copco is the leading manufacturer of innovative tooling and assembly solutions. Whether you build vehicles, aircrafts, appliances, electronics or work in tough environments where cutting, bending and shaping of metal is required - we can add value.
Our product portfolio consists of an extensive range of electric, pneumatic and cordless transducerised assembly tools. This includes screwdrivers, nutrunners and wrenches supported by industry leading controllers and software, guaranteed to enhance your quality assurance.
Our range of pneumatic grinders, sanders, drills, chipping hammers and riveting systems deliver high quality and reliability in the hardest working conditions.

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Number of employees

50-99 employees

Company address

Atlas Copco s.r.o.
Elektrárenská 4
831 04 Bratislava


Contact person: Mgr. Katarína Horná
E-mail: send CV
ID: 2872559   Dátum zverejnenia: 6.7.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   From 1 000 € gross (base salary) + bonuses