Senior Associate Network Technology Support

Working time: US hours (shifts between 2.00 pm - midnight) with flexibility (Mon-Fri)

Excellent communication skills (verbal & written, technical & interpersonal)
  Excellent telephone manner
  Excellent problem solving skills
  Professionalism at all times
  Highly skilled in the use of PC systems and applications
  Ability to work well under pressure, set priorities and make well-considered decisions
  Drive, enthusiasm, initiative, commitment and self-motivation
  Resourcefulness and flexibility
  Ability to work well in a team


Technical Skills:
customer service skills
WAN/LAN, IT infrastructure, hosting
Excellent knowledge of WAN, LAN, IT infrastructure, and hosting to manage the IT operations
Good knowledge on various Router, Switches.
Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc
Strong understanding of Voice, VPN, Data and IP networks is required
Strong understanding of Internet and Internet routing troubleshooting
FlexWare uCPE - Juniper extensive knowledge
VNF management
OOB management
Digi modem
LTE/5G
IP Routing
VMWare SDWAN
AT&T Transport Management
3rd Party transport management
Excellent communication both verbal and written
Problem solving
Remedy Ticketing System - AOTS/UD
Microsoft Office suite(Outlook, Word, Excel, Power Point, Power BI)