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Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
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Join a multi-national company and
AT&T Technical Care Representative Part-Time
Place of work
Košice, Slovakia (Job with occasional home office)
Košice, Slovakia (Job with occasional home office)
Contract type
part-time
part-time
Wage (gross)
1 190 EUR/month(40 hours/a week). The actual salary is based on working hours per week.
1 190 EUR/month(40 hours/a week). The actual salary is based on working hours per week.
Information about the position
Job description, responsibilities and duties
As a Technical Care Representative, you’ll be the voice of AT&T for the millions of customers using our service – a premiere bundle of advanced TV, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.
Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.
What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.
Key Responsibilities:
⪦ Respond to customer phone calls as the 'first line' of technical support for AT&T
⪦ Ensure a positive experience by providing the right customer solution
⪦ Handle a range of issues related to AT&T products & services.
WATCH OUR FILM!
Learn more about working for the Central Europe Technical Care team.
https://www.youtube.com/watch?v=MeU-QIx6GWE
Essential information:
Contract type: initial 1 year contract
Working hours: We offer flexibility to work between 20-32 hours per week aligned to these shift patterns: Monday – Friday: from 8PM to 5AM; Saturday & Sunday: from 1PM to 5AM
Salary: from e1190 p/month (40 hours/a week). Your actual salary will be higher based on skill increments and shift working premiums. High performing employees may receive bonuses of up to ~e175 per month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax ‘gross’.
Selection process: Two (2) video interviews with cameras on
Home Office: We support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 90 days of your employment in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.
Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.
What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.
Key Responsibilities:
⪦ Respond to customer phone calls as the 'first line' of technical support for AT&T
⪦ Ensure a positive experience by providing the right customer solution
⪦ Handle a range of issues related to AT&T products & services.
WATCH OUR FILM!
Learn more about working for the Central Europe Technical Care team.
https://www.youtube.com/watch?v=MeU-QIx6GWE
Essential information:
Contract type: initial 1 year contract
Working hours: We offer flexibility to work between 20-32 hours per week aligned to these shift patterns: Monday – Friday: from 8PM to 5AM; Saturday & Sunday: from 1PM to 5AM
Salary: from e1190 p/month (40 hours/a week). Your actual salary will be higher based on skill increments and shift working premiums. High performing employees may receive bonuses of up to ~e175 per month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax ‘gross’.
Selection process: Two (2) video interviews with cameras on
Home Office: We support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 90 days of your employment in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Key competencies and skills:
⪦ Advanced spoken English: B2-C1 level
⪦ Logical thinking and a passion for problem solving
⪦ An interest in technology and a willingness to learn.
⪦ PC/Windows proficiency
⪦ Good organization skills and attention to detail
⪦ A resilient attitude and work ethic for a fast-paced team environment
⪦ Able to work in a 24/7 shift environment
Please upload your CV in English.
We warmly welcome applications from Ukrainian nationals with strong English speaking skills.
⪦ Advanced spoken English: B2-C1 level
⪦ Logical thinking and a passion for problem solving
⪦ An interest in technology and a willingness to learn.
⪦ PC/Windows proficiency
⪦ Good organization skills and attention to detail
⪦ A resilient attitude and work ethic for a fast-paced team environment
⪦ Able to work in a 24/7 shift environment
Please upload your CV in English.
We warmly welcome applications from Ukrainian nationals with strong English speaking skills.
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 4276211
Dátum zverejnenia: 15.11.2022
2022-11-15
lokalita: Košice Pozícia: Administrative Worker, Official, Call Operator, IT/Technical Support Specialist Spoločnosť: AT&T Global Network Services Slovakia
Základná zložka mzdy (brutto): 1 190 EUR/month