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TSI Support, Sr. Associate

Place of work
Košice
Contract type
full-time
Wage (gross)
1 475 EUR/monthActual salary is likely to be higher based on skills, knowledge and experience.

Information about the position

Job description, responsibilities and duties

The role is to be a member of the TSI Service Delivery team that provides on-site and remote support for TSI service to TSI customers within AT&T.

Service Delivery provide hands on technical support to end user devices and services including PCs, HVD thin clients, telephony, printers and mobile devices. In addition, that provide technical support to peers within TSI for all TSI compute devices including servers, LAN and WAN components.

The main deliverables are to provide proactive and reactive technical support to internal clients end user devices mentioned above.

For this particular vacancy and site, the context of the operation is a large, mission critical, 7x24 operation. The key success of the role is to provide prompt, effective and capable support to Incidents and Requests in support of TSI service at Kosice site (primarily) and other sites in EMEA region.

Key competencies and Skills:
  • In depths knowledge of TSI service and technologies
  • PC, HVD, Mobile devices
  • Windows, VMware, iOS, Android
  • Break/Fix and software installation
  • Incident, Problem, Request, Change processes
  • Additional in depths IT skills are an advantage across the full range of IT services specified in AT&T WP2020 skills list.

Information about the selection process

Working hours: EMEA (approx. 9am-5.30pm)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Contact

Contact person: Katerina Velka
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 4107346  Dátum zverejnenia: 21.6.2021  Základná zložka mzdy (brutto): 1 475 EUR/month