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AT&T Technical Care Representative - Kosice

Place of work
Košice, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
1 500 EUR/monthYour actual salary will be higher based on skill increments and shift working premiums.

Information about the position

Job description, responsibilities and duties

As a Technical Care Representative, you’ll be the voice of AT&T for the millions of customers using our service – a premiere bundle of advanced TV, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs.

What will you do?

⪦ Respond to customer phone calls as the 'first line' of technical support for AT&T
⪦ Ensure a positive experience by providing the right customer solution
⪦ Handle a range of issues related to AT&T products & services.

Essential information:

Contract type: Unlimited

Start Date: April and May 2024

Working hours: 24/7, 8 hours shifts. Current shift schedule is from 11.00 am to 6.00 am CET including weekends.

Salary: from 1500 EUR p/month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary when working afternoon shifts is ~1700 EUR p/month, when working night shifts is ~2120 EUR p/month.High performing employees may receive bonuses of up to ~175 EUR p/month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax ‘gross’High performing employees may receive bonuses of up to ~175 EUR p/month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax ‘gross’

Selection process: Two (2) video interviews with cameras on

Home Office: We support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 6 months of your employment in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.

Learn how AT&T is winning recognition for being a great company! http://work.att.jobs/ATTImpact

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

What we need?

⪦ Advanced spoken English: B2-C1 level
⪦ Logical thinking and a passion for problem solving
⪦ Tech savvy and open to learn
⪦ PC/Windows proficiency
⪦ Good organization skills and attention to detail
⪦ A resilient attitude and work ethic for a fast-paced team environment
⪦ Able to work in a 24/7 shift environment.

Please upload your CV in English.

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Contact

Contact person: Hana Balikova
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 4089857  Dátum zverejnenia: 13.2.2024  Základná zložka mzdy (brutto): 1 500 EUR/month