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AT&T Technical Care Representative - Bratislava

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
1 220 - 1 500 EUR/monthYour actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~e1480 p/month.

Information about the position

Job description, responsibilities and duties

As a Technical Care Representative, you’ll be the voice of AT&T for the millions of customers using our service – a premiere bundle of advanced TV, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.
What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

WATCH OUR FILM!
Learn more about working for the Central Europe Technical Care team.
https://www.youtube.com/watch?v=MeU-QIx6GWE

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.

Key Responsibilities:
Respond to customer phone calls as the 'first line' of technical support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services.

Essential information:

Contract type: Unlimited

Working hours: 24/7, 8 hours shifts. Current shift schedule is from 11.00 am to 8.00 am CET including weekends.

Salary: from e1220 p/month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~e1480 p/month. High performing employees may receive bonuses of up to ~e175 per month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax ‘gross’

Selection process: Two (2) video interviews with cameras on

Home Office: We support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 90 days of your employment in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key competencies and skills:

⪦ Advanced spoken English: B2-C1 level
⪦ Logical thinking and a passion for problem solving
⪦ An interest in technology and a willingness to learn.
⪦ PC/Windows proficiency
⪦ Good organization skills and attention to detail
⪦ A resilient attitude and work ethic for a fast-paced team environment
⪦ Able to work in a 24/7 shift environment.

Please upload your CV in English.

We warmly welcome applications from Ukrainian nationals with strong English speaking skills.

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Contact

Contact person: Hana Balikova
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3992810  Dátum zverejnenia: 5.9.2022  Základná zložka mzdy (brutto): 1 220 EUR/month