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Operations Manager

Place of work
Bratislava
Contract type
full-time
Wage (gross)
2 020 EUR/monthSalary from 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Information about the position

Job description, responsibilities and duties

The role of Operations Manager will support customers through activities which may include but not be limited to the receipt of customers calls, inquiries and complaints resulting in trouble tickets, order input, data gathering and traffic studies. You will work with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers.


The successful Operations Manager:

  • Serves as primary customer advocate and escalation point of contact regarding service performance issues.
  • Responsible for meeting all operations service levels which include incident management, problem management, change management, and availability.
  • Ensures proper due diligence is performed in determining root cause to client incidents.
  • Provides operations reports to customer including performance to service levels, tracking chronic issues and remediation plans.
  • Interfaces with AT&T Global Client Service Center (GCSC), other AT&T support centers and AT&T managed third parties as needed.
  • Strong Technical background in WAN/LAN/Security, and other networking technologies.
  • Experience with AT&T’s MRS/MLAN/AVPN/ADI/ASE/MSS/ANIRA and other services highly desirable.
  • Customer facing experience, especially in “crisis” situations – major outage/incident affecting multiple end users and/or high business impact.

Qualifications
• Call Center Technologies
• CRM Strategy Design and Implementation
• Cust Suprt Policies Standards & Proced
• Customer Interaction
• Customer Relationship Management (CRM)
• Customer Support Function
• Customer Support Operations
• Deliver customer-focused results
• Ignite innovation and change
• Knowledge of Customers
• Knowledge of Product Line
• Service Excellence

Need to work US ET shift as she/he will be supporting the US Ops management shift

Salary from 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Global Network Services Slovakia, s.r.o.
Aupark Tower, Einsteinova 24
851 01 Kocise

Contact

Contact person: ISAAC PADDINGTON
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3864687  Dátum zverejnenia: 6.2.2020  Základná zložka mzdy (brutto): 2 020 EUR/month