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Join a multi-national company and
Service Manager
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
2 020 EUR/monthActual salary is likely to be higher based on skills, knowledge and experience.
2 020 EUR/monthActual salary is likely to be higher based on skills, knowledge and experience.
Information about the position
Job description, responsibilities and duties
The Service Manager (SM) ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic MNC’s. The SM has overall ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity with designated customers by demonstrating a comprehensive understanding both of the customers’ business requirements and the AT&T products and services that are used to support these requirements.
The SM builds and maintains relationships within AT&T and other service provider groups to ensure that people within these groups understand and respond to Client and SM requests and requirements.
The SM builds and maintains relationships within AT&T and other service provider groups to ensure that people within these groups understand and respond to Client and SM requests and requirements.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Qualifications
• Ability to work under pressure and when required outside business hours.
• Proactive approach to avoid issues and risks.
• Good understanding of the AT&T Business portfolio and technology.
• Familiar with financial terminology, contracts, invoicing, Service Level Agreements?
• Very good interpersonal skills : Empathy ; Respectfulness ; Ability to lead corrective action teams ; persuasive and diplomatic
• Ability to multitask in a complex environment and deliver to timescales.
• Pragmatic, lateral thinking and problem solving skills. Analytical and resourceful.
• Understanding of geographical and cultural, human and business differences.
• Very good presentation skills
• Sufficient seniority to interact at senior levels within an organization
• Ability to work in isolation and on own initiative in highly pressured situations.
• Sales- or Project management experience is an additional advantage
• Experience with graphic design software -> preferably Adobe Suite
• Experience with video editing tools
• Creativity
• French language skill to be of benefit.
Working hours: 9:00-17:30 with expected flexibility outside of core hours when and if needed due to nature of the role.
Location: Bratislava/Kosice/Brno
Salary: from 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
• Ability to work under pressure and when required outside business hours.
• Proactive approach to avoid issues and risks.
• Good understanding of the AT&T Business portfolio and technology.
• Familiar with financial terminology, contracts, invoicing, Service Level Agreements?
• Very good interpersonal skills : Empathy ; Respectfulness ; Ability to lead corrective action teams ; persuasive and diplomatic
• Ability to multitask in a complex environment and deliver to timescales.
• Pragmatic, lateral thinking and problem solving skills. Analytical and resourceful.
• Understanding of geographical and cultural, human and business differences.
• Very good presentation skills
• Sufficient seniority to interact at senior levels within an organization
• Ability to work in isolation and on own initiative in highly pressured situations.
• Sales- or Project management experience is an additional advantage
• Experience with graphic design software -> preferably Adobe Suite
• Experience with video editing tools
• Creativity
• French language skill to be of benefit.
Working hours: 9:00-17:30 with expected flexibility outside of core hours when and if needed due to nature of the role.
Location: Bratislava/Kosice/Brno
Salary: from 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 3855303
Dátum zverejnenia: 23.1.2020
2020-01-23
lokalita: Bratislava Pozícia: Network and Service Operation Specialist Spoločnosť: AT&T Global Network Services Slovakia
Základná zložka mzdy (brutto): 2 020 EUR/month