AT&T Customer Care Representative

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse & DIRECTV services – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but is not essential.

Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services.

Essential information:

***Slovakia Covid -19 Travel Restrictions: At the current time we’re only accepting applications from candidates who reside in the country of Slovakia with the lawful right to live and work. This is due to the current travel restrictions and because new work-visa permit processing is currently suspended.***

Contract type: Unlimited

Working hours: 24/7, 8 hours shifts. Current shift schedule from 11.00 am to 8.00 am CET including weekends.

Start date(s): September, October and November 2020

Salary: From 1150 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Selection process: online testing and video interviews (Please get ready your camera)

Please upload your CV in English language !!!