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IT support Specialist

Place of work
Košice
Contract type
full-time
Start date
ASAP
Wage (gross)
1 000 EUR/month Salary from 1000 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Information about the position

Job description, responsibilities and duties

Location: Kosice, Slovakia

Working hours: Monday – Friday - 08:15 - 17:00; 11.15 - 20.00; 15:15 - 00:00, after the training weekends also possible. Shifts might change according to a business needs.

This role will see you providing a comprehensive and reliable IT service within a team using established IT Service Management methodologies. You will provide IT Technical support - Advanced Remote Assistance Team operates 7x24 to cover only internal employees across the Europe, Middle East, Asia Pacific and South America regions. Some services are also US based, so team does also support US based internal employees occasionally. You will work within a highly technical infrastructure environment both internally and with its clients, therefore it is expected that you will have a basic understanding of MS based technology; MS Exchange, Server, AD, Networking, TCP/IP, Infrastructure Management tools, Remote desktops, Hosted virtual desktops (HVD), VMware, Mobile Device Management.

Responsibilities:

  • Ensure the agreed service levels for response times and availability of internal IT systems are achieved
  • Ownership and maintenance of all incidents throughout the Incident Management processes including
  • Manage queues within the IT Service Desk and the allocation of inbound requests/incidents to appropriate group
  • Support Critical Incident and Disaster Recovery processes
  • Support Change management processes including the maintenance of a change diary
  • Communication of change, and ensuring the engagement with the relevant business areas
  • Operate as a team member within the Technology Services International Service Desk
  • Support IT initiatives for all Security Requirements
  • Interface with other IT support groups and represent the Service Desk in project work

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • Excellent IT technical support skills
  • Excellent English Language Skills, additional skills a bonus
  • Excellent communication skills to deal effectively with internal and external customers
  • Communications of IT issues and relate the implications of any such issues back to the business / customer
  • Incident management skills
  • Ability to prioritize workload
  • Previous experience within a similar environment: experience of Microsoft Active Directory, programming, scripting.

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T
Aupark Tower, Einsteinova 24
851 01 Bratislava

Contact

Contact person: Martin Halecky
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3825340  Dátum zverejnenia: 4.12.2019  Základná zložka mzdy (brutto): 1 000 EUR/month