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Process Manager

Place of work
Contract type

Information about the position

Job description, responsibilities and duties

The Process Manager is responsible for the analysis, development and documentation of desk level processes for existing products as well as new product introductions. You will be responsible for implementing techniques, which will ensure quality levels are maintained using best practices when developing and maintaining process documentation, process flows and training.

This role will include facilitating meetings, representing the organization on cross-organization projects, and performing detailed analysis of activities performed in the centers to highlight data trending, identify process gaps, develop creative solutions and communicate findings to the organization leadership, previous experience will be essential.

Roles and Responsibilities:
The Process Manager activities will require working with peers, the GBRT centers, and outside organizations to develop the best operational model for the project.

You will be responsible for developing operational project plans and meeting timelines for implementations of new product introductions or process improvements into the centers. Researches and develops user requirements for system enhancements, develops and conducts training of teams on new products and updates to process.

Key Competencies and Skills:
  • Fluent English language communication skills are required, including proficient writing ability.
  • Strong verbal, presentation, communication and analytical skills.
  • Business Process Analysis and design.
  • Strong Data Analysis.
  • Strong project management skills.
  • Strong experience with Microsoft Office applications (Excel, Word, PowerPoint).
  • Ability to work with all levels of management.
  • Strong negotiation skills.
  • Strong critical thinker.

Education and Qualifications:
Additional Preferred Qualifications: Four-year degree in Business or Technology related fields or equivalent work experience (5 years).

Additional Information:
Work hours will be setup to cover part US and part local Slovakia hours. For example, start time may be 8 am 3 days a week and 11 am 2 days a week to cover project calls.

Salary from 1560 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Basic wage component (gross) and other rewards

Salary from 1560 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Advanced (C1)


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Global Network Services Slovakia, s.r.o.
Aupark Tower, Einsteinova 24
851 01 Bratislava
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3743876   Dátum zverejnenia: 20.8.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary from 1560 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.