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AT&T Customer Care Representative

Place of work
Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

*** Suitable for graduates and candidates with limited experience! ***

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.

Working Hours 24/7 (Current 8 hours shifts from 1.00 pm to 1.00 am)

Roles and Responsibilities:
Daily responsibilities:

• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for U VERSE product
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activation and changes...

Key Competencies and Skills:
Key requirements leading to success:

∙ Advanced spoken English: B2-C1 level
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in 24/7 environment (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Good organization and attention to detail, flexibility
∙ Ability to work in multi-cultural global environment

Education and Qualifications:
Advanced spoken English: B2-C1 level
High School

Additional Information:
About U VERSE:

AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.

Basic wage component (gross) and other rewards

Salary from 1150 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Global Network Services Slovakia, s.r.o.
Aupark Tower, Einsteinova 24
851 01 Bratislava

Contact

Contact person: Anahy Aniceto
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3723417   Dátum zverejnenia: 4.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary from 1150 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.