Senior Support Engineer - Adidas

This is an exciting new role supporting one of our key Global Clients. As an Adidas Engineer you'll be the primary contact for internal teams and the Client, responsible for lifecycle support for incident & problem management. Your primary scope will be resolving issues affecting the customer network infrastructure.
The successful Engineer's working this position should have a common understanding of traditional networking standards and should be keen to learn NEW strategic technologies such as NFV, SDN and SDWAN concepts.
This role is also suitable for internal candidates with implementation and assurance skills. (Implementation, Assurance, BVOIP teams)

Roles and Responsibilities:

• understands complex technical problems and can analyse and translate into working solution utilizing AT&T or 3rd party service portfolios

• is responsible for technical troubleshooting; has an in-depth knowledge of logical router configurations and both LAN and WAN routing as well as a understanding of the Managed Service offers
• acts as single point of technical contact for internal and external customers; provides support for escalated operational issues.
• is able to produce technical or process documentation pointing to design solutions or process improvements
• provides technical guidance / configuration notes to the downstream implementation teams

• Communicating problems and solutions to senior leadership, internal and external audience.

Key Competencies and Skills:
hands on with LAN/WAN/routing protocols/QoS/troubleshooting/scripting
• Professional level of industrial certifications from one of the vendors - Cisco, Juniper, /Riverbed/Fortigate/Palo Alto products/technologies is advantage
• Cloud technologies and security services (Zscaler)
• overview or experience with NEXT-gen technologies like SDWAN (Velocloud, Viptela, Riverbed, FatPipe); SDN (NFV); NEXT-Gen Firewalls (Palo Alto, Fortinet) is welcomed
• user level skills on Linux, Unix & scripting (python, pearl) will be preferred

Soft skills
• well organized, detail oriented and flexible to help meet business requirements
• good communication (written and verbal) skills
• innovative with capability to adapt to new environments and drive changes successfully
• team player, analytical thinker & problem solver

Education and Qualifications:
Engineering / Science Graduate
• previous experience as Lead Engineer, DTAC Engineer is advantage

Additional Information:
Working hours are EMEA, however expectation is for excellent flexibility, so that Global support can be provided for this Client as and when necessary.

Salary from 2120 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.