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Join a multi-national company and
AT&T Senior Specialist - Billing, Service Delivery and Service Assurance
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
From 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
From 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Information about the position
Job description, responsibilities and duties
Serves as the customer advocate within the maintenance process. Demonstrates ownership and accountability for all maintenance processes (including but not limited to Trouble Management and Resolution, Communication, Project Management, Corporate Strategies Support and Business Directions, Performance Reports and Data Analysis) on behalf of the customer. Works closely with systems teams to improve processes and automated systems. Crosses organizational boundaries and overcomes traditional hierarchical structures by commanding and committing AT&T resources to respond to and resolve any and all maintenance issues.
Roles and Responsibilities:
Key Competencies and Skills:
Education and Qualifications:
Bachelor's Degree
Additional Information:
Salary from 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Roles and Responsibilities:
- will support planned maintenance activities, inventory development, root cause analysis and NPS initiatives.
- will support billing initiatives. Task may include tracking disconnects, credits, 72 hour notices and invoice review.
- will support service delivery related initiatives. Task may include Customer Not Ready (CNR) support, Disconnect in Error (DIE) support, Test and Turn Up (TTU) support, Jeopardy support and MACD escalations.
Key Competencies and Skills:
- Expertise in AT&T billing systems, service delivery processes and orders
- ideally 5+ years of experience
- Customer interaction and delivering customer-focused results
- Mobility, Provisioning and service assurance experience
- Knowledge of AT&T Business Products
Education and Qualifications:
Bachelor's Degree
Additional Information:
Salary from 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 3705872
Dátum zverejnenia: 28.6.2019
2019-06-28
lokalita: Bratislava Pozícia: Administrative Worker, Official, Call Operator, Customer Support Specialist Spoločnosť: AT&T Global Network Services Slovakia
Základná zložka mzdy (brutto) a ďalšie odmeny: From 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.