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Voice MACD Provisioning Analyst

Place of work
Contract type

Information about the position

Job description, responsibilities and duties

Location: Lakeside Park, Bratislava Slovakia
Working time: Working hours: 24/5, including night shifts (primarily US time 2:00 - 10:00 PM CET)

Job responsibilities:

  • On-time provisioning of customer’s Move, Add, Change and Disconnect (MACD) requests
  • Daily active cooperation with internal and external AT&T Resources to complete provisioning tasks
  • Managing own work, efficiency and quality in order to provide outstanding customer support
  • Responsibility for delivering the services within expected SLO ; meet required time and quality targets
  • Phone and email communication with clients (requesters, site contacts and end-users) and other teams within AT&T
  • On-call support for clients

Basic wage component (gross) and other rewards

Salary from 1000 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Information about the selection process

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

The position is suitable for a fresh graduate


Personality requirements and skills

  • Excellent level of English – written & spoken
  • Ability to quickly learn and adapt to challenging working environment
  • Flexible, stress resistant team player with analytical thinking and problem-solving abilities
  • Great interpersonal/communication skills
  • Goal oriented to meet demanding customer expectations
  • Experience with Cisco IP Telephony and network knowledge (CUCM, VOSS, Unity) is an advantage
  • Strong customer communications and listening skills


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

Aupark Tower, Einsteinova 24
851 01 Bratislava


Contact person: Martin Halecky
E-mail: send CV
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3688096   Dátum zverejnenia: 6.6.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary from 1000 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.