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Network support Specialist

Place of work
Contract type

Information about the position

Job description, responsibilities and duties

Location: Kosice or Bratislava, Slovakia
Working time: EMEA with an option to cover US hours

Support customers through activities which may include but not be limited to the receipt of customers calls, inquiries and complaints resulting in trouble tickets, order input, data. Responsible for inspecting, troubleshooting and fixing production device issues which includes, device configuration issue, monitoring issue, auto-ticketing issue and network usage report issue for various AT&T products.

Roles and Responsibilities:
• Responsible for performing problem determination on devices in production.
• Review and validate configuration on router/switches and correct issues and/or engage development team for resolution
• Review and validate data sets in provisioning tools to fix production devices.
• Inspect and fix production device config and database to reinforce AT&T security/network management platform requirement.
• Investigate/Analyze iGEMS platform and troubleshoot ticketing and device monitoring issues.
• Responsible for troubleshooting for Reporting platforms which includes reviewing/tracing dataset on the server
• Responsible for boarding new device/customers onto Reporting platforms.
• Work with developers and platform operation team to troubleshoot reporting issues.
• Communicate with Global team to discuss about OI DSG related issue and work together for a resolution.
• Perform OOB/ISDN dial in test to device to ensure its functionality. Troubleshoot as necessary.
• Communicate with Network Engineer or Project Manager when defects are found and work with them for resolution as required.
• Complete assigned tasks according to respective team´s processes and supervisor´s instructions.
• Provide inputs, reports, analyses and information for business partners and supervisors as per instructions from superiors.
• Recommend process improvements and cooperating on enhancements implementation.

Basic wage component (gross) and other rewards

Salary from 1540 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Fluent English language communication skills are required including proficient writing ability.
• PC literate with experience of a range of software packages.
• Basic knowledge of communication technologies and networking technologies e.g. TCP / IP, Routing protocols, LAN, WAN technologies and specifications
• The ability to interact on the phone with customers and peers abroad.
• Prior experience interfacing directly or over a phone with native English speakers is desired.
• Flexible, Self-motivated, Analytical mind, Proactive problem solver, Stress resistant, Team player, Open to learn.
• Passionate about learning new technologies.

Education and Qualifications:
• Bachelor’s degree in Information System Technology is preferred
• Cisco certification –CCNA is preferred


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

Aupark Tower, Einsteinova 24
851 01 Bratislava


Contact person: Martin Halecky
E-mail: send CV
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3670026   Dátum zverejnenia: 16.5.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary from 1540 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience