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IBM Dispute Manager - Maternity Cover (Ref. No.: 153097)

Place of work
Bratislava
Contract type
full-time
Basic wage component (gross) and other rewards
Salary from 1210 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Information about the position

Job description, responsibilities and duties

• Investigate billing inquiries and disputes - proactively manage and escalate disputes on customer’s behalf, schedule and lead internal meetings to provide resolution, negotiated with different parties to reach an agreement.
• Manage billing inquiries and disputes from receipt through resolution and completion within agreed SLO’s)
• Summarize investigation findings and provide full and precise resolution to IBM. Reach an agreement and process correction / close the dispute.
• Direct communication with customer including customer status calls - provide regular status updates (written and verbal)
• Process manual adjustments (TR102, CFM) or ensure correction is processed (GPS, Local billing,…) on time.
• Verify adjustment is applied correctly on impacted invoice
• Document progress of investigation and all critical information in internal tools (RDS, IDMP and DTS)
• Prioritize tasks and business requirements based on actual situation (team’s priorities, customer escalation, issue, age/value of the dispute,…)
• Understand billing/dispute process and continuously develop advanced skills

Information about the selection process

  • EMEA working hours
  • limited contract

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Detail oriented, Analytical thinking, Pro-active approach
• Well organized and precise
• Prioritize workload & ability to work to deadlines
• Ability to multitask & cope with stressful situations
• Excel - Advanced knowledge required
• PC literacy (MS Office, Outlook, PowerPoint, Internet)
• Flexibility
• Able to share knowledge

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Global Network Services Slovakia, s.r.o.
Aupark
821 08 Bratislava

Contact

Contact person: KATARINA RAKOVA
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3465598   Dátum zverejnenia: 7.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary from 1210 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.